Job Details

**Front Desk Receptionist Fargo, ND**

*This customer-facing receptionist position provides a lasting first impression for all calls and walk-in traffic in the Fargo branch, and simultaneously supports the administrative team for the enterprise as a whole.*

**Company Overview:**

Dakota Fence, together with 3D Specialties and Dakota Playground, is a growing specialty contractor primarily involved in residential/commercial fence, highway guardrail, fabrication, and commercial playground construction as well as traffic control services. We provide services to homeowners, commercial businesses, and government entities. Our dedicated employees (our Blue Family) work from four facilities throughout ND and service five states, with a wider retail presence through our sign manufacturing and distribution businesses. As an employer of choice in the area, we invest in our people, our equipment, and our facilities to offer our Blue Family team members a great working environment and career while delivering the best possible value to our customers. EOE-Disabled/Vets.

**Summary****:**

This customer-facing receptionist position provides a lasting first impression for all calls and walk-in traffic in the Fargo branch, and simultaneously supports the administrative team for the enterprise as a whole. It requires a motivated, self-

starting individual with strong computer knowledge, a positive and professional demeanor, and excellent organizational

skills.

**Safety is #1 at DFC****:** Our expectation is that every employee: 1) Strictly follows safety policies, rules, and safe work methods. 2) Promptly corrects or reports safety hazards or unsafe conditions. 3) Promptly reports injuries for diagnosis and treatment. 4) Makes regular suggestions for safety process improvements to support continuous improvement in safety.

**Essential Functions****:**

Provide excellent customer service with a positive, helpful attitude

o Answer, screen and route incoming phone calls and voicemails

o Assist with walk-in traffic

Track calls and emails from website requests for estimates; prepare related reporting

Create Purchase Orders in ERP system as needed

Maintain a safe and clean office environment

o Reception Area

o Kitchen area

o Conference Room

Provide back-up administrative support to include, but not limited to:

* Draft proposals

* Create Potential Project entry in ERP system

* Document creation

* Copying, faxing, and filing of documents

* Prepare letters and mailing labels for customer thank you letters and outreach projects

* Provide completed W-9 and Certificate of Insurance forms upon request

* Notary Services

* Assist with Event Planning

+ Receive and sort incoming mail, date stamp, and distribute

- Scan checks and distribute to AR

- Scan invoices and distribute to AP

+ Prepare outgoing mail

+ Fold, envelope, and affix sufficient postage

+ Maintain Metered Postage Machine

- Assure sufficient postage funds are available

- Assure supplies are on hand

+ Update instructional manual as needed

- Assist in ordering, stocking and distributing office supplies

- Maintain inventory of all office supplies, including upstairs

- Maintain employee and department directories

+ Maintain and update contact directories and other server documents

+ Provide additional back-up support as needed

+ Other duties as assigned by Office Manager

**Qualifications, Knowledge, Skills and Abilities:**

BS degree in Construction Management, Engineering, Business or related field from an accredited college or 3+ years of Project Management experience with a willingness to learn.

**Experience and Skills Required:**

Associates degree preferred

One to three years of experience in an administrative role

Proficient in Microsoft Office Suite

Basic understanding of clerical procedures

Excellent organizational skills and attention to detail

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Ability to establish and maintain effective working relationships with others

Ability to work independently

**Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the essential functions of this job, the employee is occasionally required to stand; walk; sit; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

**Work Environment:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of the job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.

Competitive pay (based on experience) and benefits package, including health, dental, disability and life insurance, 401(k), and profit sharing. This is an external posting. EOE-Disabled Vets.

**Front Desk Receptionist Fargo, ND**