Job Details

** Assistant General Manager**

**Job Category****:** Admin **Requisition Number****:** ASSIS01801 Showing 1 location **Job Details**

**Description**

Duties and Responsibilities

* Deliver outstanding guest service and financial performance

* Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures

* Directly oversee Front Office, Housekeeping and Pool departments.

* Monitors cost controls for each department on a regular basis

* Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance

* Answer patrons' complaints and resolves problems to maintain Guest Satisfaction

* Assist the General Manager with resolving employee issues

* Adhere to all franchise and company procedures and regulations as well as standard operating procedures

* Ensure bank deposits are made daily, including weekends and holidays

* Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner

* Audit daily reports and processes monthly reports

* Order supplies and equipment as needed and in accordance with company procedures

* Maintain cleanliness of the pool area and ensure all checklists (daily, weekly and monthly) are complete by pool staff

* Maintain excellent communication with all employees

National Hospitality Services LLC is an Equal Opportunities Employer, Embracing Diversity in the Workplace

* Cover shifts in all departments as needed to ensure coverage or when overtime is not approved

* Complete a property walk at least once a day and provide documentation to the General Manager

* Ensure PDQ standards are followed by Housekeeping Department.

* Complete other duties as assigned by the General Manager Required Skills and Experience

* High school diploma or GED required

* A minimum of five years experience in guest service position, such as Front Desk, at a hotel is required

* Highly energetic and motivated individual

* Must have strong leadership skills

* Excellent interpersonal and communication skills with strong customer/client focus essential

* Self-Starter with ability to work independently and as a team

* Strong problem-solving skills

* Excellent written communication skills

* Ability to work in a fast-paced, high pressure environment

* Ability to shift and manage multiple priorities

* Results driven focus and ability to work through to completion in a timely manner

* Adaptable to change

* Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook

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