Job Details

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.Work Shift:Varies (United States of America)Scheduled Weekly Hours:16Salary Range: 16.25 - 23.00Union Position: NoDepartment DetailsThis position is part-time approx. 32 hours per 2-week pay period. A typical shift will be Monday-Thursday from 2-9 PM, rotating about every other or every third Friday (open until 8 PM) and Saturday (7 AM-noon) with flexibility to cover additional shifts as needed for PTO and sick leave. Summer hours will include day shifts as well as evenings. This would include hours between 10 AM and 8 PM on Monday-Thursday and between 10 AM to 7 PM Fridays (not open Saturdays during the summer). Coverage schedule is flexible.SummaryJoin our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.Job DescriptionREGISTRATION- Greet patients & verifies demographics- Creating, scanning & routing documents or electronic forms- Inform patients what the document is & capture signatures on necessary paperwork- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures- Collects co-payments, pre-payments, and payments on account balances- May work through the registration work queue to address and resolve registration errors or denied insurance claimsSCHEDULING- Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule- Obtain and coordinate referrals & conduct pre-authorization- Arrange interpreter services- Check patients in/out- Operate multi-line phone- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providersADDITIONAL DUTIES MAY INCLUDE- Preparation & coordination of charts- Organize supporting provider documents- Initiation & collaboration of patient financial assistance- Track patient visits & health information management on patient accounts- Compile, distribute, administer, and score assessments- Coordination of Telemed appointments- Reminder calls for appointments- Hospital admission- Office duties, such as make copies or send faxesQualificationsHigh school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings.Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-###-#### or send an email to ...@sanfordhealth.org.