Job Details

Description

Purpose of role

The purpose of this role is to serve as customer support and support other departments within Precision with inventory, shipping and organization.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Help customers find information and diagrams on old and new equipment
• Identify parts and models and solutions for repairing equipment with efficiency and cost as top priority
• Assist customers with parts order inquiries and identify the parts necessary for customer needs
• Sell obsolete and unused parts on eBay
• Organize and manage parts inventory by making sure all parts are put away in their respective spot, communicating re-ordering needs to the purchasing department, and participating in inventory counts
• Completing documentation within Global Shop, documenting orders in Microsoft list and other shipping software
• Pack orders, build pallets, collect payments and provide tracking information to customers
• Filing and organizing MSO's, safety documents, credit applications and warranty claims
• Coordinate with Royal Transport and other freight companies after confirming payment, shipping, location and options for shipping
• Update accounting with shipping cost and follow up with customers
• Contributes to team effort by accomplishing related results as needed

Competencies

To be successful in this position, the individual performing the duties must successfully demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - As for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.
• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Organizational Support - Follows policies and procedures.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts wells under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - It is our commitment to provide a safe working environment, safe equipment, proper materials and require safe operating procedures to be followed at all times. Employees are required to comply with the safety regulations and follow safety procedures.

Requirements

Candidate requirements

Dealing with complexity, information others, leadership, supervision, hardware specifications, manufacturing methods and procedures, manufacturing quality, product development, presenting technical information, air brake systems, industrial heater/generators

• High school diploma or equivalent
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline driven environment
• Willingness to be flexible with time and adjust to changing work environment
• Ability to build and maintain positive relationships while maintaining a customer service orientation
• Ability to understand technical ideas and concepts and explain appropriately for varied audiences
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must pass a pre-employment background check

Technology & Software Qualifications

• Proficiency with Microsoft Office 365 and Teams required
• Proficiency with Global Shop, Solidworks, and PDM Vault preferred
• Working knowledge of Windows and proficiency with PC platforms