Job Details

​​The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​

Our continued growth has created an opportunity to join our TAG Patient Finance team as an Patient Financing Administrator.

Job Summary

We are seeking an upbeat, patient-centric, operations-minded self-starter, who brings a positive attitude and a passion for working across internal teams to resolve patient financing related items. This position will correspond remotely with our office teams to improve their knowledge and execution of third-party financing, improving access to care and the overall user and patient experience across TAG Brands.

Responsibilities:

• Become a Subject Matter Expert on patient financing products and procedures in all supported TAG Brands.

• Must be able to communicate effectively through phone, e-mail, Zoom, Microsoft Teams, and the Department ticketing system.

• Ownership of the Patient Financing Tickets and resolution

• Provide a first level response within 1 hr. of initial inquiry.

• Deliver full resolution in 1-5 business days depending on the issue.

• Engage & escalate to the appropriate Teams for a timely resolution.

• Effectively communicate all updates and open items to the Office and/or applicable Teams.

• Complete the Lender Required Compliance requirements.

• Guide offices for all collateral audits and maintain accurate office inventory.

• Run New Office Opening Calls for Patient Financing specific Training.

• Partner in updating and creating training resources.

• Assist with product changes, rollouts, and general education communications.

• Support and answer Field Operations' questions pertaining to patient financing products, procedures, and policies.

• Help drive company compliance through report management and field communications.

• * Position may require limited travel for training opportunities*

Requirements/Qualifications:

• Associate degree, or related experience equivalent

• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook)

• Excellent customer service skills

• Excellent communication skills, including written, verbal and presentation skills.

• Experience with creating, maintaining, and analyzing reports and data.

• Working knowledge of healthcare and dental industry (preferred, but not required)

• Experience with Excel macros (preferred, but not required)

• Experience assisting in the training of multiple levels of experienced attendees preferred.

• Days/Hours needed: Monday ~ Friday 10 AM PST - 7 PM PST

• On call as needed for Saturdays/Sundays & Holidays

Hourly Rate Starting at $24.00

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