Job Details

The Cash Management Specialist is responsible for performing a variety of moderately complex electronic banking tasks related to support of the organizations' electronic banking products and services. The position specializes in business functions such as customer and employee education, risk mitigation and technical support. The role includes development and engagement of Choice's electronic banking products and services, sales support and relationship management as well as customer and employee education and technical support.

Customer Service

• Build and maintain customer relationships through electronic banking products and services
• Provide a full range of technical, and general support for customers and bank personnel
• Collaborates with other teams to identify customer prospects and develop them into customers using electronic banking products and services
• Help onboard new & existing clients and provide customer service to electronic banking customers
• Relationship Management by developing & maintaining sales processes, documentation, and customer feedback related to electronic banking
• Understand and utilize the CRM system to manage client relationships.

Cash Management Services

• Collaborates with various teams to setup customers with a variety of electronic banking products and services
• Combines business (marketing, sales, banking) skills with knowledge of computer & mobile devices & applications
• Maintains and develops electronic banking product and service knowledge within Choice Financial and among our competitors and industry
• Continually researches new electronic banking products and services, with an emphasis on business
• Analyzes market and customer needs to recommend appropriate products
• Conduct eServices presentations to new and/or existing customers
• Recommends products based on customer needs.

Education & Training

• Provide a full range of professional, technical and general support to customers and employees
• Conduct eServices education for bank locations and/or specific teams and bankers.
• Collaborates with Marketing to create and deploy promotional, informational, and educational pieces relating to electronic banking products and services
• Seeks out financial technology education & events relating to electronic banking products & services

Risk Mitigation

• Understand the Secondary Credit Exposure Manual content and be a resource to staff regarding the manual.
• Determine appropriate responses to client requests, the approval necessary and ongoing risk mitigation.
• Monitor daily ACH, Wire and RD transactions investigation and documenting returns, duplicates, fraud activity, exceptions, etc.
• Review and approve ACH and Wire Transfer's with SCEM guidelines.
• Assist Cash Management roles in managing and evaluating the overall risk related to Cash Management products and services, providing appropriate recommendations.
• Conduct or facilitate Cash management reviews in a timely manner, bringing al concerns to the corresponding leader and making appropriate risk rating and limit change suggestions as necessary.
• Understand and identify trends related to fraud in the current market place to mitigate potential loss for the organization.

Other Administrative Responsibilities

• Performs a variety of routine daily tasks; reviews reports; prepares correspondence; and participates in special department projects
• Contains knowledge of financial products and services
• Contains knowledge and complies with policies and procedures
• Performs duties outside normal scope as assigned.

Qualifications

• 2 to 4 years of relevant experience with requisite competencies.
• 2-year Degree in Accounting, Finance, Business Administration or related field or equivalent combination of education and/or experience in financial/bank operations with High School Diploma Equivalent.
• Has knowledge of commonly used concepts, practices, and procedures within the banking industry.
• Performs assigned duties within the department and focuses primarily in day to day technical/operational tasks.
• Works under direct supervision.

Cultural Alignment

Choice is #PeopleFirst, banking second.

People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

The base compensation for this role will begin at $20.78/hour and up to $31.17/hour. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full time employees are also eligible for a competitive bonus and benefits package. Check out www.bankwithchoice.com/careers for an outline of current benefit offerings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)