Job Details

About the job Customer Service Representative

Position Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to serve as the frontline support for customer inquiries, service orders, and issue resolution. In this role, you will play a key part in enhancing customer satisfaction, fostering client loyalty, and supporting ongoing business development efforts. If you enjoy building relationships, solving problems, and delivering exceptional service, we want to hear from you.

Key Responsibilities

• Deliver timely, accurate information to customers and internal stakeholders regarding products, services, and policies.
• Process customized and complex customer orders, including those with uncertain delivery timelines.
• Resolve customer questions, issues, and complaints efficiently, escalating when necessary and obtaining managerial approvals when required.
• Act as a key point of contact for assigned clients, conducting proactive outreach to strengthen relationships and identify new business opportunities.
• Record and manage all customer interactions in the CRM system to maintain comprehensive and actionable data.
• Conduct structured interviews with customers using multilevel sales scripts to gather detailed information and clarify needs.
• Provide an exceptional experience to encourage repeat business and long-term customer retention.
• Ensure compliance with internal policies, procedures, and applicable regulations; seek supervisory guidance when exceptions are required.
• Continuously build knowledge of the organizations offerings, tools, and industry practices through training, coaching, and self-directed learning.

Required Skills & Competencies

• Customer-Focused Approach a strong commitment to client satisfaction and service excellence
• Digital Communication Proficiency skilled in communicating with customers through digital platforms
• Strong interpersonal and communication skills; able to build rapport and trust
• Demonstrated ability to resolve issues and navigate challenging customer interactions
• Aptitude for consultative sales and identifying upsell opportunities
• Effective questioning techniques and problem-solving mindset
• Motivated, detail-oriented, and adaptable in a dynamic service environment

Qualifications & Experience

• Prior experience in customer support, sales, or a combination of both is required
• Minimum of 7 to 12 months of hands-on experience working with customers in a professional setting
• CRM experience preferred

Location:100% Onsite
Schedule: Monday-Friday | Flexible start time between 7:00 AM8:00 AM; end time between 4:00 PM5:00 PM

Apply Today

If you're passionate about delivering outstanding service and building lasting customer relationships, we invite you to apply now. Join a supportive team environment where your contributions make a real impact every day!