Job Details

This position is responsible for all aspects of cornea and tissue recovery. This includes receiving an authorized, suitable donor referral, through shipping serology samples and tissue, to completion of paperwork in a timely, professional, and efficient manner. This person also ensures compliance with EBAA, FDA and DLSH Regulatory and Medical standards. This position will also oversee daily operations at the regional office and supervises the technicians on each case. The Team Lead works directly with and is supervised by the Tissue Recovery Manager to ensure EBAA, FDA, AATB and other medical standard requirements are followed.

In addition to the hourly rate, the following also applies:

• On Call Pay: $2.00/hour
• Donation Case Pay: $175-$225 per donor case, depending on donation type

DLSH offers the following benefits to our full time staff:

• Company paid single dental and vision coverage
• Medical benefits including HSA (at least 80% employer funded)
• Dependent Care flex plan
• Company paid Short Term Disability and Life Insurance
• Generous holiday and PTO package

Requirements

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

Regional Team Lead

• Perform and oversee corneal and tissue donation to include donor recovery, case coordination, shipping and transportation of blood, eye or tissue, and donor reconstruction in a timely and professional manner in accordance with EBAA, AATB, FDA and DLSH established standards.
• Completes all preliminary chart work on cornea donors and completes donor chart entries and corrections in a timely manner.
• Follows DLSH SOPs along with adhering to all EBAA, AATB, FDA, and OSHA regulations.
• May assist in the observation and training of recovery staff.
• Maintains documentation of cleaning, maintenance, and calibration of surgical equipment, storage equipment and equipment used in the recovery of eye and tissue intended for transplantation.
• Notifies the Quality department on deviations from established operating procedures or complaints received in regard to shipping/distribution.
• Rotates on call assignments, and will have the majority of call for the assigned office
• Travel is required for this role so applicants must have a valid driver license and be insurable on the auto insurance policy.

Office Supervisor

• Oversee daily operations at the regional office site by maintaining compliance with regulatory and quality functions and consistently provides documentation on all technical and clinical training, continuing education and development activities.
• Maintains training logs of staff in assigned location.
• Provides outstanding customer services, collaboration, and communication skills as required by the position.
• Notifies DLSH immediately of any deviations from established protocol, complaints, or incidents that occur.
• Maintains strict confidentiality of all DLSH information.
• Travel throughout the designated region in the performance of the position, and travel outside of the designated region, as necessary, for training or reporting purposes as required.
• Other duties as assigned.

EDUCATION & TRAINING REQUIREMENTS

Note: Certificates, Licenses and Trainings must be completed at first available training if not already obtained

• High School diploma or equivalent required
• Must be at least 18 years of age
• Experience with eye or tissue banking, surgical assisting, instrument sterilization, quality systems or medical equipment maintenance preferred
• Hepatitis and Covid vaccinations are recommended

WORK EXPERIENCE REQUIREMENTS

• Working knowledge FDA, AATB and EBAA Medical Standards.
• Excellent verbal and written communication skills; presents professional image in performing position functions.
• Strong attention to details.
• Able to work independently with minimal instruction or supervision.
• Demonstrated ability to organize multiple priorities, meet deadlines, and initiate action to correct problems encountered, goal-result oriented.
• High level of ethical practice and confidentiality, exemplifies company mission.

ESSENTIAL FUNCTIONS - PHYSICAL & MENTAL REQUIREMENTS

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

EXAMPLES BELOW

• Frequently required to sit; occasionally required to stand and walk.
• Occasionally required to lift and/or move up to 25 pounds.
• Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
• Normal memory, taking into consideration the amount and type of information.
• Moderate level of complexity for decision making.
• Normal time pressure of decision making.

COMPETENCIES - To perform this job successfully, the employee will demonstrate the following competencies to perform the essential functions of the position.

• Oral Communication: Speaks clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions.
• Written Communication: Writes clearly and concisely; edits work; varies writing style to meet specific needs; presents data effectively; able to read and interpret written information.
• Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Problem Solving: Identifies and resolves problems in a timely manner as well as skillfully gathers and analyze information.
• Planning and Organization: Prioritizes and plans work activities; use time efficiently; and develop realistic action plans.
• Professionalism: Approaches others in tactful manner; maintains composure and reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
• Leadership: Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives recognition as appropriate.
• Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Dakota Lions Sight & Health has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.