Job Details

Responsibilities

Home Health & Hospice... Your time at work should be fulfilling. Rewarding. Inspiring. Thats what youll find when you join CHI Home Health and Hospice. Experience the opportunity to provide compassionate, personalized care in the home. Our skilled staff improve lives by providing care for our patients wherever they call home. We are focused on caring for patients recovering from injuries, living with a chronic illness, and other medical needs.

The Client Relations Associate (CRA) plays a vital role as a field-based business development representative, consistently meeting referral and admission volume expectations. The CRA acts as the voice of the customer, maintaining and growing current market share and developing new sources of business to support the branchs goals. This role involves working with the Agency Director and Director of Business Operations to develop strategies to achieve revenue, patient experience, and profitability targets. The primary customers vary by business unit but generally include skilled nursing facilities, assisted living communities, community-based residential facilities, physicians, and healthcare organizations within the market.

Key Job Responsibilities:

• Identify and qualify healthcare relationships within the regional territory, focusing on skilled nursing facilities, assisted living communities, community-based residential facilities, physicians, and hospital systems.
• Develop and maintain relationships with key customer sources through regular contact and follow-up.
• Serve as the main contact for client troubleshooting and conflict resolution.
• Develop and execute a yearly business plan for the region, including strategies to exceed budgets and goals.
• Maintain accurate data on customer relationships within RSL for each referral source to support customer satisfaction and relationship building.
• Represent CHI Health at Home in professional organizations and community events.
• Assist in community education about services.
• Coordinate with facility discharge teams to ensure quality home care services for patients after referral.

Health care professional credential, Bachelors degree, or equivalent business experience required.

At least one year of related sales experience, preferably in healthcare or patient transportation.

Valid Drivers license and current auto insurance.

CommonSpirit Health was formed from the merger of Catholic Health Initiatives (CHI) and Dignity Health. With over 700 care sites nationwide, including clinics, hospitals, home-based, and virtual care services, CommonSpirit is accessible to nearly 25% of the U.S. population. We are committed to compassion, community health, and innovation in healthcare delivery both inside and outside hospitals.