Job Details

Cass Human Service Zone - Fargo, ND - Eligibility Support Specialist

The Eligibility Support Specialist assists the Economic Assistance team through administrative, programmatic, and client support. This position works with programs including Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low-Income Home Energy Assistance (LIHEAP), Child Care Assistance, Temporary Assistance for Needy Families (TANF), and General Assistance.

Program training is provided for this position.

Eligibility Support Specialist - Example of Duties

• Provide support in a high-volume front-desk lobby environment by assisting clients and Team Members with inquiries and directing them to resources.
• Prepare documents for processing, application registration, and screening for expedite.
• Review, input, and retrieve data from various databases and computer systems.
• Maintain working knowledge of laws, rules, policies, procedures, and other regulations.

To succeed in this position, you will have strong administrative, communication, and customer service skills and be comfortable working with diverse populations. You should be highly organized, detail-oriented, and able to manage time and priorities effectively while maintaining empathy and professionalism. This role is ideal for someone who is passionate about helping others and making a difference in the community.

To be considered for the Eligibility Support Specialist position requires a high school diploma or GED - plus - one (1) of the following:

• Completion of the Eligibility Worker one-year certificate program;
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program;
• Three (3) years of work experience involving processing claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, computer/data processing fields;
• Three (3) years of any combination of education, training and experience which demonstrates equivalent knowledge, skills, and abilities.

Working for Cass Human Service Zone:

Cass Human Service Zone partners with the Department of Health and Human Services and Cass County to deliver state-driven Economic Assistance Programs and provides employees with the excellent benefits and employment packages offered by Cass County as a Cass County employee.

Cass Human Service Zone Team Members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).

Team Members enjoy 10 paid holidays, as well as earning both annual leave AND sick leave days.
Minimum Qualifications

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information:

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Blair Hodge at ...@casscountynd.gov or at 701.###.####.

Employing Unit: Cass Human Service Zone

TTY Number: ND Relay Service 1-800-###-#### (text); 1-800-###-#### (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact ...@nd.gov or (701)###-####.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.