Job Details

As a Service Desk Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers. WHAT YOU'LL DO: Motivate associates to deliver excellent customer service - train, coach and lead by example Execute all duties of a service desk associate and ensure department duties are completed accurately and timely Develop service desk associate's skills Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services Develop and implement solutions to solve customer problems and department needs Monitors and supports store online order and pick up in store services Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family....Department Manager, Service Desk, Manager, Customer Service, Manufacturing, Retail, Associate