Job Details

Join our Premier Property Management Team.

Create a better living.

The IT Applications Support Specialist supports the Yardi Software system and other related systems. The IT Applications Support Specialist provides end-user support to all employees. Ability to communicate technical concepts to non-technical audiences.

We believe everyone at Goldmark is a leader! This role will be responsible for bringing our Goldmark vision of creating a better living for our customers and our communities to life at their individual property level. They will focus on delivering exceptional customer service and quality that is the Goldmark differentiator in making our residents feel at home. The IT Applications Support Specialist will take pride in serving others and delivering a caring and professional experience for our residents, our client-owners and our fellow team members.

Starting pay $21 per hour (and more based on experience).

• This role is based out of our Fargo, ND Home Office as an in-office role Monday through Friday.
• Live and work with Goldmark and receive up to a 20% rent discount.

Job Duties Include:

• Serve as a support to the field positions as a resource for complex resident questions and concerns as it relates to our IT applications.
• Assist with special projects that help build and maintain long-term relationships with residents.
• Provide IT applications support to end users through prioritizing and managing support requests to ensure issues are handled timely and efficiently.
• Problem solve and find solutions reported through help desk software.
• Manage user set-up and deactivation process.
• Collaborate with vendors and consultants to review issues and implement changes.
• Ensure SOC/SOX compliance and separation of duties. Provide documentation for audit purposes.
• Actively cross-train with fellow team members to ensure adequate knowledge transfer for team to support.

Experience and Education:

• Associate's degree in information systems or related subject preferred; or two or more years related experience and/or training; or equivalent combination of education and experience.
• Prior experience supporting software applications.
• Strong analytical, problem-solving, and critical thinking skills.
• Microsoft SQL Server Management Studio Software and Microsoft Power BI is preferred.
• Proficiency in Microsoft Suite including SharePoint, Word, Outlook and Excel is preferred
• Proficiency of the English language in reading, writing and verbal communication.
• Ability to multi-task, prioritize responsibilities, manage time, as well as possess an orientation toward details.
• A motivated, well-organized, and self-directed individual who is also able to motivate and guide others.

Benefits:

• Pay & Paid Time Off
  • Your PTO grows with you-the longer you're here, the more time you earn. Celebrate your commitment with extra paid days every work anniversary.
  • Up to 120 hours each year, plus 11 paid holidays.
  • Choose your payday! Hourly team members have access to on-demand pay.
• "YOU" Days & Volunteer Time
  • Recharge with 4 "YOU" Days (32 hours) and give back with 16 paid volunteer hours each year.
• Recognition & Career Growth
  • Celebrate milestones with years-of-service recognition.
  • Leadership development programs support your professional growth and career advancement.
• Health & Wellness Coverage
  • Choose from 3 medical plans, 2 dental plans, and vision coverage.
• Retirement
  • Build your future with a 401(k) plan offering up to a 5% company match (after eligibility requirements are met).
• Additional Benefits
  • Access an Employee Assistance Program (EAP) plus a range of voluntary benefits and life insurance options.
  • Income-replacement benefits for qualifying life events.

Goldmark Property Management is an Equal Opportunity Employer (EEO) dedicated to building an inclusive and diverse workforce. Employment is contingent upon successful completion of a background check.