Job Details

Currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs, and resellers. On-the-job training is provided.

RESPONSIBILITIES

1. Perform pre-sales engineering and provisioning tasks
2. Work closely with network operations and network monitoring teams
3. Work directly with client IT teams via email and phone to troubleshoot equipment
4. Work with Tier1 suppliers to open and resolve tickets and perform testing
5. Pro-actively suggest and implement system and process improvements
6. Assist clients with remote troubleshooting of their SIP-based PBXs
7. Troubleshoot specific VoIP issues at any level, including front line
8. Assist with new installations together with the Sales Engineer overseeing the project
9. No travel. All support by phone and email only, from the Fargo office
10. Technical writing to assist with blog posts and social media
11. Must be able to work flexible hours on occasion

QUALIFICATIONS

1. Ability to support Linux based PBXs such as Asterisk and Freeswitch, or desire to learn the skills on the job
2. Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
3. Firewall experience, or previous networking employment a plus
4. Excellent written/verbal communication skills

WHAT WE OFFER

A base salary complemented with bonus, vacation, holidays, health insurance, and 401K.

We are constantly on the lookout for exceptionally skilled and driven individuals.
Please send your resume to ...@voxtelesys.com. We would love to have a conversation with you!