Job Details

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Operations Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, and may vary by store characteristics and needs:

People Leadership

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including ensuring associates are trained across the store, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Addresses and administers associate complaints and grievances.
• Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
• Leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
• Validates completion of assigned operational messages and engagement video compliance.
• Communicates company information and priorities to associates to ensure alignment and delivery on expectations.
• Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience

• Accountable for the healthcare of store owned pets, pet care maintenance, receiving new store owned pets, care standards for habitats, and care for sick store-owned pets.
• Oversees inventory management and pricing processes, including accuracy, receiving, stocking, counts, rotations and planogram sets.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Maintains vendor relationships, backroom standards, and communication boards.
• Oversees Buy Online and Pick Up In Store and Ship From Store programs.
• Identifies sales trends through analysis and merchandising activities.
• Makes sound merchandising decisions regarding discretionary space and discontinued merchandise.
• Maintains store standards and leads a culture of empowerment through policy and ethics compliance.
• Ensures a safe environment for associates, pets, and pet parents.
• Takes immediate action and reports when a sick/injured pet is identified in store.
• Shared responsibility with opening and closing procedures and addressing pet parent concerns.

Expense Management

• Drives opportunities to grow the business and holds associates accountable for store P&L targets.
• Analyzes inventory management reporting to identify trends and root causes.
• Manages expenses such as labor and supplies; collaborates with Home Office for related work orders and purchases.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, especially in maintaining a visually appealing store layout.

Supervisory Responsibility

• Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities per PetSmart policies and procedures.
• Responsible for employment decisions and associate development.

Physical Demands and Work Environment

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Vision requirements apply; reasonable accommodations available.
• Lift up to 50 pounds frequently and up to 100+ pounds occasionally with assistance.
• Occasional exposure to moving mechanical parts, pet hair, and live animals; moderate to high noise levels at times.

Do What You Love

Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

This job description summarizes the general nature and level of work and is not intended to include all duties. You will be provided with a copy of the job description for the actual position hired into. Pay rate will be based on experience and location. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (where not prohibited by law).

For applicants in Waterloo, San Francisco, or Los Angeles locations: we will consider qualified applicants with arrest or conviction records in a manner consistent with local law.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law.