Job Details

The Life & Health Insurance Account Manager represents Bell Insurance in a professional and courteous manner, providing prompt, efficient and accurate services to our Life & Health customers, agents and insurance carriers with established policies and procedures.

Responsibilities

Account Management & Client Service:

• Maintain and update Life & Health insurance policy information with precision, ensuring compliance with agency and carrier standards.
• Assist the advisor in educating clients on health plan options, including ACA-compliant policies, short-term health plans, Medicare supplements, and employer-sponsored plans.
• Build strong, trust-based relationships with clients, producers, and carriers, ensuring a seamless client experience.

• Assist with policy enrollment, renewal, and claims navigation.
• Conduct annual reviews of life and health policies, making recommendations to advisors for updates on existing client policies.

• Ensure adherence to company policies, industry regulations, and best practices.
• Maintain up-to-date knowledge of ACA, HIPAA, COBRA, and Medicare regulations.
• Leverage agency systems and technology to streamline workflows and enhance client servicing efficiency.
• Ensure all enrollment and disclosure processes meet Department of Insurance and federal standards (e.g., CMS marketing guidelines for Medicare Advantage plans).

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

• Bachelor's degree in business, finance, or related field; or equivalent experience.
• Minimum 2 years' experience in Life & Health insurance account management, client services, or benefits administration.
• Experience handling renewals, policy changes, claims support, and enrollments preferred.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with agency management systems (Applied Epic, AMS360, Vertafore).
• Familiarity with compliance requirements (HIPPA, ACA, COBRA, state insurance regulations) preferred.
• Excellent verbal and written communication skills, with the ability to explain complex insurance concepts clearly.
• Customer service focus presenting a positive, professional image.
• Ability to handle multiple tasks, set priorities and remain poised under pressure.