Job Details

Overview

IT Manager of Hosting, Network, and Data Services. This role is responsible for developing and executing the strategy, implementation, and maintenance of the organization's data management, network and hosting environments, including on-premises and cloud environments. The Manager ensures secure, reliable, and scalable IT operations, aligning with WPS's business objectives while mitigating risks related to security, performance, compliance, and vendor dependencies. They will help support and oversee third-party vendor relations, resources, and performance including SLA compliance and contractual enforcement. They will lead hosting and network engineers and be responsible for their coaching and development.

Responsibilities

• Lead the development and execution of infrastructure hosting strategy and management.
• Oversee operation, maintenance, and improvement of hosting platforms including data centers, cloud environments (IaaS, PaaS), servers, and storage systems.
• Oversee data services including databases, backup and recovery, replication, and disaster recovery strategies.
• Manage relationships with hosting vendors, cloud service providers, network WAN carrier service providers, and hardware/software suppliers to ensure reliability, performance, and availability of hosting environments in accordance with SLAs.
• Collaborate with IT security teams to support enforcement of security policies and protect hosting and data environments from threats.
• Be accountable for business and application development stakeholder management.
• Oversee security, audit, and compliance requirements in a high security environment to ensure regulatory compliance and IT governance.
• Establish and track KPIs for transparency in operational health and system performance.
• Drive automation and infrastructure-as-code practices to increase efficiency and reduce operational risk.

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's degree in Computer Science, Information Systems or related field; or equivalent combination of education and work experience.
• 7+ years of experience in IT infrastructure, hosting, network and/or data platform management.
• 3+ years in management and people leadership (IT vendor management or IT operations management).
• Strong understanding of IT service management and vendor governance frameworks.
• Strong analytical, communication, and stakeholder management skills.
• Extensive knowledge of both on-prem and cloud hosting solutions.
• Strong knowledge of network operations, network security, network architecture; database technologies, backup/restore, disaster recovery planning; hosting strategies (on-prem and cloud); system monitoring tools and performance tuning; capacity planning and performance tuning; IaaS and IaC; vulnerability management; ITIL practices, change management, and incident response.

Preferred Qualifications

• 10+ years of IT leadership experience in a large enterprise environment.
• Experience leading in a complex and highly matrixed environment with commercial and government lines of business.

Remote Work Requirements

• High-speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream
• Review Remote Worker FAQs for additional information

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with generous match and immediate vesting
• Competitive paid time off
• Health, dental, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits at the company careers page

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group plans for businesses. We process claims and provide customer support for Medicare beneficiaries and manage benefits for military personnel. WPS has been serving for nearly 80 years and is military and veteran ready.