Job Details

FirstLink is looking for a Full-Time Care & Support Specialist. The Care & Support Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. The Care & Support Specialist will also provide follow-up care for individuals enrolled in the Care & Support program. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work 40 hours/week, Monday-Friday. This position will be included in FirstLink's On-Call rotation and will be assigned primary On-Call approximately 6-8 weeks each year.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Salary: $19.00 per hour

Benefits:

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year
• 8 paid holidays and 3 floating holidays

Schedule:

• Monday-Friday
• 12PM-8PM or 12PM-8:30PM
• Mid shift
• On-Call rotation

Required Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person