Job Details

We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that's breaking new ground every day. We've been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we're proud of that. It's our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you'll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary.

We are looking for Service Manager (m/w/d) to join our team at Bobcat.

As a Service Manager at Bobcat, you'll play a key role in empowering our dealer network and ensuring customer satisfaction. Are you excited about providing technical solutions, improving dealer performance, and driving aftersales excellence? If you're ready to make an impact in a dynamic and innovative environment, this role could be the perfect match for you.

We're looking for someone who:

• Provide dealers with technical support and solutions for product problems producing technical reports.
• Evaluate dealer service capabilities and set up plans to improve their performance.
• Ensure execution of DAR, BSEP, D-Path and other relevant programs.
• Build and maintain training matrix, to identify training needs that must be translated into training yearly bottom-up forecast.
• Monitor and report market and industry trends
• Assess organizational needs to ensure dealers are able to respond to Machine IQ opportunities, maximizing benefits and ensuring customer satisfaction
• Administration: Manage dealers warranty accounts, ensuring dealers are following Warranty Policy, ensure Field modifications are closed on time, document and justify goodwill requests.

What sets you apart :

• +5 years in aftermarket related experience.
• Very good IT knowledge and computer skills.
• Technical Hands-on experince: good technical understanding of machines and engines.
• Knowledge of industry standards and aftersales support.
• Good English language required.
• Good comprehension of dealer service operations.
• Good communication skills.

What you get in return:

• Motivating salary and benefits - a contribution to pension insurance of 3% of gross salary, meal vouchers, etc.
• Hybrid work - enjoy working from home for two days a week.
• Dynamic and innovative working environment - modern offices with fully equipped facilities.
• Opportunity to become part of a global market leader.
• Personal and professional growth - career development, training, and education.

At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.
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