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Cole Careers

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Senior Customs Analyst

About Us

At Cole International, we've been simplifying the complexities of global trade since 1958. We provide reliable customs brokerage and logistics services across Canada and the U.S. Our team is committed to helping businesses navigate the intricacies of customs, ensuring smooth and timely cross-border shipments. With decades of experience and a customer-first approach, we thrive on solving challenges that keep the world's trade moving.

Why You'll Love This Role

As a Senior Customs Analyst, you will play a crucial role in the international shipping process, ensuring compliance with customs regulations and the timely release of shipments. You'll have the opportunity to collaborate with a dynamic team, work on complex challenges, and mentor others while developing your career in the fast-paced world of international trade.

What We Offer

• A collaborative work environment that values teamwork and individual contributions
• Opportunities for ongoing training and career development
• Competitive salary and benefits package
• Flexible work schedules with occasional overtime options
• Supportive management and a culture of continuous improvement

What You'll Do

• Process all required customs documentation for international shipments, including entry release, TIBs, ACE Manifests, Bonds, ISFs, AES, and more
• Ensure all shipments meet customs regulations and legal obligations
• Maintain organized filing systems for shipping documents
• Schedule and prepare shipments to meet client timelines
• Run reports and provide updates on shipment status
• Communicate effectively with carriers, clients, and customs authorities to resolve issues
• Process payments for ACH statements and handle credits or re-bills as needed
• Classify goods according to the US Harmonized Tariff Schedule (HTS)
• Set up new accounts and onboard clients
• Mentor and train junior employees on customs processes
• Conduct quality audits of shipped goods to ensure accuracy and compliance
• Problem-solve missing documentation, delayed shipments, and related issues
• Maintain a safe, organized workspace in accordance with policies and safety regulations

What You'll Bring

• A high school diploma or equivalent (GED)
• Previous experience in customs brokerage or the logistics industry preferred
• Strong communication skills, both written and verbal
• Detail-oriented mindset with a focus on accuracy and timelines
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software
• A positive attitude and strong work ethic
• Flexibility and adaptability to handle various tasks and challenges

Join Our Team

Be part of a company that values integrity, teamwork, and professional growth. Submit your application and include the hashtag #ColeCareers in your submission to show you're ready to take your career to the next level with Cole International!

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