Under general supervision by the Assistant Transit Director - Operations, the Operations Manager performs various higher level technical and administrative duties in carrying out the operations of fixed route and Paratransit services for the entire City Transit System. Positions in this class are responsible for acting as the lead quality control in the fixed route and Paratransit offices, training, customer care, dispatchers, and assisting the Assistant Transit Director - Operations with administering programs to benefit fixed route and Paratransit goals. The Operations Manager will also receive and transmit calls from the public for fixed route and Paratransit bus transportation and be responsible for efficient, cost-effective daily schedules. Incumbents draw upon training, experience and guidelines established by the Department, state and federal transportation agencies to determine the appropriate response to each situation.
Scope of Responsibility :
The Operations Manager is responsible for providing an elevated level of customer service, technical skills, and understanding of local, state, and federal guidelines (civil rights and Americans with Disabilities Act), and administrative/clerical/office activities to assist the Assistant Transit Director - Operations in administering programs and services offered to the community for fixed route and Paratransit system operations of the City of Fargo. Office hours are Monday through Friday with some Saturday and Sunday hours. The Operations Manager supervises approximately 91 FTE staff and manages the operating budget of approximately $9.3 million.
Essential Duties and Responsibilities :