Job Details

The Mortgage Customer Service Representative will be the primary point of contact for mortgage loan customers and mortgage bank employees. This position is required to maintain working knowledge of all Bell Bank, State, federal and investor guidelines in order to ensure compliance with rules and regulations. This position will research and resolve simple to complex mortgage loan servicing problems. This position provides unequaled personal service to customers through a variety of digital channels in accordance with established policies and procedures, with accuracy and efficiency. Responsibilities Primary point of contact for mortgage loan customers Resolves a variety of simple to complex problems (i.e.: payments, escrow accounts, insurance, tax payments, year-end activity, PMI/ MIP requirements, and all other activity regarding mortgage loans) for customers. Uses available resources for problem resolution, which may involve analysis of information received from other mortgage servici...Customer Service Representative, Customer Service, Mortgage, Representative, Retail, Banking