Job Details

Acme Equipment in Fargo, ND is looking to hire a Rental Lead. Are you a leader who motivates your team members to reach new heights and exceed their goals? Do you consider yourself a go-getter with the ability to fix a problem and provide excellent customer service at the same time? Do pride yourself on getting the job done right the first time and don't mind getting a little dirt on your hands in the process? If so, get ready to do your best work with Acme Equipment.

ABOUT ACME TOOLS

For over 75 years, Acme Tools has been a trusted source of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online. Serving contractors, woodworkers, and DIY enthusiasts, we offer top-quality tools from the best brands. In 2013, Acme Tools expanded our line of construction and landscaping equipment through a new division, Acme Equipment. As a family-owned business, we're proud to foster a culture that's employee-focused, involved in our community, and committed to growth.

WHY WORK AT ACME?

We offer competitive pay and a comprehensive benefits package for our employees:

• Competitive Pay based on experience
• Work-Life Balance - enjoy evenings, most weekends, and holidays off
• Generous PTO from Day 1
• 6 Paid Holidays
• 100% company-paid Short and Long-term Disability coverage
• Employee Discounts
• Traditional and Roth 401K plans with company matching
• 100% company-paid Group Life Insurance
• Medical, Dental, and Vision insurance plans to fit any lifestyle and family
• Medical and Dependent Care Flexible Spending Accounts
• Accident, AD&D, Cancer, and Critical Illness supplemental insurance options
• A work environment where people take pride in their work and you can see your direct impact on the company

IN THE ROLE OF RENTAL LEAD

As a Rental Lead, your day revolves around providing exceptional customer service. Your responsibilities include:

• Providing direct assistance to customers by expediting complicated sales and customer requests (specialized equipment requests, receiving escalated customer complaints, and assisting in resolution)
• Requesting warehouse assistance in locating and delivering products and service department assistance in the preparation of equipment
• Reviewing quotations and pricing-related issues and ensuring compliance with pricing policies
• Ongoing training and responsibilities in order to become a go-to resource for Inside Sales Associates
• Overseeing and maintaining a clean and organized sales floor (fronting, pricing, and stocking sales shelves for product displays and work areas, etc.)
• Leading in-store events (physical inventories, sales meetings, trade shows, special sales, etc.)
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Duties and responsibilities of Inside Sales Associates
• Opening and closing the store as assigned
• Completing related tasks as assigned

QUALIFICATIONS:

• 2+ years of sales and/or customer service experience
• Strong computer skills and ability to learn new software
• Proven communication skills
• To be able to work a rotating Saturday shift

LOVE-TO-HAVES:

• Some knowledge of tools and equipment
• Previous retail or customer service leadership experience

PHYSICAL REQUIREMENTS:

• Lift up to 50 lbs.
• Stand on a hard surface for the majority of your shift
• Frequently push, pull, squat, bend, and reach

JOIN US TODAY!

Build a career with a company that's passionate about both its products and its people. Visit www.acmetools.jobs to apply today!

Acme Tools is an equal opportunity employer.