Job Details

Remote Front End Pharmacy Technician, Specialty

Must reside in Florida, Arizona, Michigan, or Pennsylvania.

Job Summary:

Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in Back End efforts such as picking, packing, and manifesting based on business needs.

Job Responsibilities:

• Provides pharmacist call back and/or patient quality assurance support.
• Responsible for entering patient demographics and prescription into the data processing system.
• Works with new patient/new referral imaging folder.
• Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
• Participates in the review/audit of test claims for new patient/new referral.
• Handles processing of reorders and emails distribution as needed.
• Responsible for image indexing, AE report filing.
• Provides primary support and expertise for specialized programs such as ETT or Pharma.
• Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
• Other registered and/or licensed responsibilities as judgement or necessity dictate.

About Walgreens

Founded in 1901, Walgreens has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

External Basic Qualifications:

• High school diploma from an accredited school or equivalent GED.
• Must obtain active technician license or certification (e.g., PTCB or ExCPT if the state requires it) within the first 90 days and maintain an active technician license or certification.
• At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs.

Preferred Qualifications:

• Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
• PTCB or ExCPT certification