Job Details

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LifeSource is hiring a Hospital Partner Liaison (HPL) to be responsible for ownership of the donation process and growth of organ, eye and tissue donation across the LifeSource Donation Service Area. Hospital Partner Liaisons are assigned to the most complex and largest hospital systems and are the key LifeSource leader for the hospital systems they serve, engaging with C‑suite leaders, physicians, and partners from every role within hospital care teams. Hospital Partner Liaisons lead after‑action reviews, process improvements and strategic initiatives. They build and strengthen hospital relationships at all levels, increasing advocacy for organ, eye and tissue donation and creating invested donation partners. As donation process experts, liaisons develop and deliver education and training to maximize the donation process within hospitals. Liaisons analyze and monitor donation program data to drive donation program policies and strategic plans. This includes overseeing, gathering and sharing data and feedback to ensure seamless, comprehensive, and consistent collaboration with hospitals, including leading Corrective and Preventive Action (CAPA) processes and large‑scale process improvement projects within hospitals and within LifeSource. HPLs will also manage transplant center relations in partnership with their leadership team if their hospital assignment includes a transplant center.

As a Hospital Partner Liaison, you'll advance our life‑saving work by performing the following job duties:

• Execute a scheduled, collaborative rotation of in‑person presence in defined hospital units, to prioritize organ, eye and tissue donation processes.
• Conduct data review and analyses to distill and recommend process opportunities.
• Excel in tracking, trending, and learning from internal and external feedback to strengthen processes, collaboration and service.
• Strategically assess and proactively respond to individual hospital team member needs in areas including the donation process, quality assurance, donation policy development and revision, and process improvements.
• Develop and maintain resources for internal LifeSource use with hospital‑specific contacts, process flows, hospital requirements, and facility information to drive consistency in the organ, eye, and tissue donation process.
• Work in collaboration with hospital teams to achieve compliance with all appropriate regulatory requirements.
• Partner and support Donation Liaison family care as necessary in the schedule.
• Maintain adequate and timely record keeping of site visits, virtual meetings, education, conversations, and issue management within LifeSource's Electronic Medical Record System and/or Customer Relationship Management System.

Develop and implement hospital‑specific donation strategic plans aligned with hospital and LifeSource donation goals.

• Collaborate with hospital leaders, administration, management, physicians and hospital team members to develop comprehensive donation policies, procedures and resources.
• Develop and implement data‑driven strategic plans, aligned with hospital and LifeSource donation goals.
• Professionally engage in representing hospital donation program needs, market trends and physician engagement expectations when providing information, support, presentations, education or collaboration to LifeSource and Hospital Senior Leadership to drive opportunities to maximize organ, tissue, and eye donation programs.

Lead strategic projects, including project management for quality, regulatory and process improvement initiatives.

• Remain apprised of advancements and changes within the donation and transplantation industry. Recommend and implement ongoing development initiatives and process enhancements in alignment with strategic goals.
• Establish new processes and procedures in response to regulatory or other changes.
• Conduct root cause analysis, action planning, and timely documentation of all non‑conformance and compliance reports. Work to ensure successful regulatory audits.
• Elevate relationships with key executive decision makers to secure new LifeSource organ, eye, and tissue donation agreements with hospitals.
• Elevate key relationships for regional and national donation leadership to advance LifeSource mission and donation more broadly.

Lead, guide, and support internal and partner team members by engaging in real‑time coaching, mentoring, and feedback to ensure policies, procedures, and LifeSource values are upheld while supporting strategic priorities.

• Promote and implement best practices and serve as an expert resource on organ, eye and tissue donation processes within hospital partners.
• Serve as key resource for understanding and teaching donation program definitions and statistics, e.g., referral, authorization, conversion, and disposition categories.
• Lead in sharing cross‑departmental best practices related to hospital relationships for the purpose of ensuring seamless service to partners.
• Execute on‑the‑job training of hospital partners and LifeSource team members, developing orientation materials and simulation training experiences.
• In conjunction with real‑time feedback, review metrics and assist with defining goals, to identify training opportunities both on the departmental and individual level.

Establish, strengthen and maintain effective relationships for driving partnership in organ, eye and tissue donation with assigned hospitals.

• Provide collaborative, timely, effective and ongoing customer relationship management.
• Continually seek opportunities to further enhance collaboration with hospital partners across care team roles, ancillary services, executive leadership.
• Serve as a hospital resource to LifeSource team members for the purpose of ensuring seamless service to assigned hospital partners.
• Maintain hospital profile with all relevant information, activities and interactions to support collaborative communication among Hospital Partner Liaisons and internal LifeSource teams.
• Own CAPA processes and system improvement efforts within hospitals and within LifeSource.
• Partner with respective Transplant Centers to support as applicable by providing education and connection to donation & special projects focused on increasing organ utilization.

Market, develop and execute education and training to promote excellence in donation.

• Identify, develop, and implement education based on national best practices, current outcomes‑based literature reviews, LifeSource and hospital policy and practice.
• Lead regularly scheduled donation education tailored to the needs of specific care team members and all hospital staff.
• Connect partners to professional web‑based resources for real‑time use; provide feedback loop to Education Program and Resource Developer for continued resource development.
• Educate and promote Donor Management Orders and/or Catastrophic Brain Injury Guidelines.
• Provide real‑time donation case education and consultation with involved hospital partners, including but not limited to: Nursing, Respiratory Therapy, Operating Room Staff, Physicians & Advanced Practice Providers, Chaplains, Social Workers, Child Family Life, and Certified Designated Requesters.
• Conduct and direct referral follow‑up, internal comprehensive debriefs and hospital after‑action reviews. Provide focused follow‑up and incorporate learning and opportunities into future education sessions.

Qualifications

• Requires a combination of education and experience equivalent to 7 years in direct patient care, business development, relationship management, or leadership responsibilities in a healthcare environment.
• Prefer professional previous experience with organ, eye, or tissue donation.
• Must maintain a valid driver license and have reliable personal automobile to be used with company reimbursement using IRS guidelines.
• Proven experience in building new and existing business relationships using consultative skills and value proposition methodology.
• Ability to speak persuasively and influence senior level hospital staff to change hospital policy or practice, while developing alternatives to better meet their needs.
• Highly skilled at utilizing data to lead and develop strategic plans, successfully achieve deliverables and guide key hospital administration in developing policies and procedures.
• Experience developing and deploying strategic projects or initiatives.
• Ability to prepare and communicate process and outcome data, along with implications for program improvement.
• Ability to lead, influence and complete projects with a high degree of discretion and autonomy.
• Strong decision‑making skills, needing guidance in only the most complex situations.
• Excellent critical thinking and analytical skills to confidently guide teams through real‑time problem solving, identify opportunities for process improvement and develop proposed solutions for implementation.
• Demonstrated interpersonal capabilities, building, maintaining, motivating, influencing and achieving cooperation with both internal and external relationships.
• Strong working knowledge of Microsoft Office applications. PowerBI working knowledge preferred.
• Proven skilled and competent in using technology‑based tools such as personal computers and related software, mobile devices and electronic medical record systems as appropriate for position.

WORKING CONDITIONS/SCHEDULE

• Full‑time schedule consists of Primary hours M‑F: 8a‑5p.
• This role is based out of Fargo, with travel as needed for case activity and territory management across ND (min. 3‑4 days/month).
• May have weekend call support based on business needs (approximately 1 per month). Will be required to attend occasional evening meetings with partners, as needed. Scheduled days will vary and be defined in advance.
• Affected team members in Category II never or rarely have exposure to bloodborne pathogens and do not have a potential for this exposure or handle materials that could spread infection (less than one opportunity per month). However, they have regular interaction with staff in patient or donor areas in a hospital or clinic setting while performing their assigned job duties.
• Frequently lift and carry objects up to 30 pounds.

Projected offer rate range: $36‑43/hour, based on relevant experience.

Why Join LifeSource

At LifeSource, we're relentlessly pursuing a day where those in need of a life‑saving or life‑enhancing organ, eye or tissue transplant receive that gift. By joining the LifeSource team, you will have the chance to positively impact your neighbors in Minnesota, North Dakota, South Dakota and Wisconsin and maybe someone in your very own community.

Since 1989, the LifeSource team has worked with our regions' diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work – respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website.

We set our team up for success by providing comprehensive onboarding, as well as on‑going personal and career development. Team members are offered traditional benefits such as health, vision, dental and life insurance, generous PTO, and 401k matching. We also support our team through non‑traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.

LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non‑traditional applicants to apply.