Job Details

Overview

Join to apply for the General Manager role at Caribou Coffee.

Position Overview: As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will do this by setting appropriate expectations, holding team members accountable, and, as a team, delivering a great overall guest experience. You will maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable your team and the business by demonstrating a commitment to Team, Guest (Quality), and Business. You bring the core values to life by embodying Caribou's purpose: To create day-making experiences that spark a chain reaction of GOOD.

Core Responsibilities

• TEAM Ensure the store is fully staffed for upcoming shifts, update schedules, bench planning and development, and foster continuous growth and engagement.
• Build and maintain a high-performing team through goal setting, accountability, inspiration, and consistency using Caribou tools and resources.
• Coordinate onboarding and training, including role-based training programs, promotional window training, and other onboarding initiatives.
• Provide ongoing coaching, feedback, and recognition to team members to support development and performance.
• Model and uphold company policies and ensure a safe environment for team members and guests.
• Use assigned Caribou systems and tools in a timely and appropriate manner.

GUEST & Quality

• Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering excellence, continuous improvement, and fun.
• Facilitate timely resolution of employee and customer relations, supply chain, and asset management issues.
• Drive strategies to improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives.

BUSINESS

• Take ownership and lead with passion to drive store performance, sales, profitability, and operational excellence.
• Schedule management according to Caribou standards for inventory, admin, promotions, holidays, and presence in store.
• Manage supply chain and assets for timely replenishment and efficient operations.
• Utilize financial planning knowledge to manage store budgets and analyze trends.
• Manage the Operating Statement and other financial inputs to drive top-line sales and controlled expenses.
• Create energy and focus to meet and exceed sales goals.
• Support operational excellence to drive in-store sales initiatives.
• Manage inventory and waste to minimize loss.
• Maintain standards in food safety, sanitation, and health protocols.

Skills and Qualifications

• Bring Caribou's Core Values to life in all you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Build trust through transparent communication and consistent follow-through.
• Display resilience and composure in dynamic environments.
• Act as a change leader, fostering growth and adaptability; provide a store environment with equitable development and goal achievement.
• Supports General Manager peers through partnership and collaboration.
• Provides and receives feedback with positive intent and confidentiality with empathy and professionalism.
• Take ownership of difficult conversations and provide timely resolutions.

Qualifications

Required:

• A minimum of 1-2 years of restaurant, retail, or guest service management experience and/or combined experience and education.
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full-time (47 hours per week). Includes early mornings, evenings, weekends, and holidays.
• Willingness to learn new systems and tools as introduced to support the business.

Preferred:

• ServSafe certification or ability to obtain within 90 days of employment.
• Experience with sales building, P&L, recruitment, and training.
• Experience with store systems such as Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper.
• Valid driver's license.
• High school diploma or GED.

Physical Requirements

The physical requirements for this position include bending, reaching, lifting up to 50 pounds, standing 4 to 8 hours, and the ability to perform these duties with or without reasonable accommodation.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are Equal Opportunity Employers. We prohibit discrimination based on protected characteristics. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, citizenship, marital status, disability, Veteran status, or other protected characteristics. If you have a disability or special need that requires accommodation, please let us know.