Job Details

Crisis Counselor - Fully Remote in Oregon

Join Protocall Services, Inc. as a Crisis Counselor. This role is fully remote in Oregon.

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Opportunities for career growth and advancement
• Company-matched student loan repayment program

Education And Experience Requirements

• Bachelors Degree from an accredited 4-year college or university
• Minimum of 1 year direct experience in Behavioral Health or Social Services

Location Requirement

• Fully Remote in Oregon

Who We Are

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. We are telephonic first responders for various organizations.

Who You Are

You are a compassionate and empathetic professional with exceptional communication skills. You are comfortable communicating with individuals in various states of crisis, providing support with empathy and professionalism.

Primary Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges
• Build rapport and foster client engagement during calls
• Assess and mitigate risk while maintaining accurate, thorough documentation
• Provide resources, information, and referrals as needed
• Assist callers in identifying positive coping strategies and developing safety plans
• Intervene during emergencies when necessary
• Stay calm, professional, and focused while multitasking in a fast-paced environment

What You Can Expect As a New Employee

You will begin with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.