Job Details

At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

What youll do

• Investigate, report findings, and partner with business lines to find resolution to incidents across card product lines.
• Collaborate across business units, including Marketing, Risk and Fraud, to resolve incidents.
• Devise resolution plan for each incident.

On any given day you will be

• Mining, extracting and analyzing data to arrive at specific and crucial information for the organization.
• Working with large and complex data sets.
• Participate in meetings to determine resolutions and prevent future incidents.

Basic Qualifications

• Bachelors degree, or equivalent work experience.
• Typically five to eight years of related experience.

Preferred Qualifications

• Professional data analysis work experience.
• Proficient in SQL and able to create moderate to complex queries.
• Advanced knowledge of Office tools, particularly Excel.
• Credit card (or similar) industry experience.
• Strong organizational and analytical skills.
• Inquisitive with strong troubleshooting, triaging, and problem management skills.

Location Expectations

This role is hybrid. Team members typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days. If theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short?term and long?term disability
• Pregnancy disability and parental leave
• 401(k) and employer?funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Equal Employment Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E?Verify

U.S. Bank participates in the U.S. Department of Homeland Security E?Verify program in all facilities located in the United States and certain U.S. territories.

Salary Range

Pay Range: $70,890.00 $83,400.00

Background Check & Compliance

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including specific fair?chance ordinances. Certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Information Technology

Industries

Banking