Job Details

Description

Love to talk? Turn your people skills into life-saving connections! Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a Donor Outreach Coordinator is vital. If you are a positive, friendly, "people person" we are looking for YOU! In this role, you will reach out to our donor community and help them understand the ongoing need and impact of regular blood donations. Be the Voice that saves lives!

What to Expect

Location: REMOTE: Must reside in or near Fargo, ND.

Hire Date: December 15, 2025

Schedule:

• Tues -Sat 10:30 AM-7:00 PM--8% shift diff per hour for Saturday (ARIZONA TIME)
• Sun-Thur-10:30 AM - 7:00 PM --8% shift diff per hour for Sun (ARIZONA TIME)

• Training: Paid 4 weeks Monday-Friday 9:00 AM - 5:30 PM Arizona Time (Microsoft Teams).
• Equipment provided.

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

• Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential.
• Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals.
• Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service.

• High School Diploma or GED required
• Call center experience is a plus!
• Must be comfortable with high volume outbound calls.
• Must be comfortable with achieving and maintaining required contact center metrics.