Job Details

Supervise and lead the service advisor team, providing guidance, training, and support to ensure optimal performance. Conduct regular team meetings to communicate objectives, share updates, and address any challenges. Ensure a high level of customer satisfaction by maintaining open communication, addressing customer concerns, and resolving issues promptly. Train service advisors in customer service best practices and ensure consistent adherence to service standards. Oversee the service lane workflow to ensure a smooth and efficient process from vehicle intake to delivery. Collaborate with technicians and parts department to streamline service processes and minimize wait times for customers. Manage appointment scheduling to optimize service lane capacity and ensure efficient allocation of resources. Coordinate with the service scheduler and service advisors to balance workload and prioritize service orders. Monitor key performance indicators (KPIs) related to service lane efficiency, cu...Manager, Service Advisor, Customer Service, Retail, Automotive