Job Details

Employer Industry: Public Safety Technology

Why consider this job opportunity

• Salary up to $145,000
• Incentive bonus plans available
• Comprehensive medical, dental, and vision benefits
• Generous paid time off packages and 10 paid holidays
• Opportunity for career advancement and professional development within a supportive environment
• Flexibility to work remotely from any state in the U.S. Central Region or Canada

What to Expect (Job Responsibilities)

• Manage the Software and Services Regional Team, including Customer Success Advocates and Software Customer Service Managers
• Oversee daily operations, focusing on customer satisfaction, escalations, cost management, and service offer development
• Collaborate with various internal teams, including Sales, Product, and Engineering, to enhance customer engagement
• Act as the principal customer service contact and perform business leadership duties
• Drive process improvements and conduct business reviews to enhance customer experience and profitability

What is Required (Qualifications)

• Bachelor's degree in Information Technology, Computer Engineering, Business, or Computer Science
• Minimum of 5 years of experience in Software/Mobile Video Engineering, Deployment, or Sales/Presales
• Current employment with the employer
• Strong understanding of software products, API technologies, and cloud deployment
• Legal authorization to work in the U.S. indefinitely

How to Stand Out (Preferred Qualifications)

• Experience with CommandCenter Software or Mobile Video Deployment
• Familiarity with agile project management and software deployment methodologies
• Proven ability to deliver end-to-end solutions with exceptional quality

#PublicSafety #TechnologyCareers #RemoteWork #CareerGrowth #EmployeeBenefits

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