Job Details

Position Overview

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Duties And Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Occupancy ratio of 85% (Logged Hours / Payroll Hours).
• 95% on-time (start of shift and back from breaks and lunch).
• 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

Requirements

• Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• Must pass a background check.

Physical Qualifications

• Communication Skills: Clear and effective verbal communication for telephone fundraisers.
• Voice Clarity and Tone: Pleasant and engaging voice with good pronunciation and diction.
• Stamina: Ability to sustain long hours on the phone.
• Sitting or Standing: Primarily seated; standing workstations may be used with limited movement during calls.
• Manual Dexterity: Basic computer skills for data entry and donor information management.
• Hearing and Listening Abilities: Good hearing and active listening skills.
• Vision Abilities: Ability to read scripts and materials displayed on a monitor.
• Multitasking: Ability to manage multiple tasks simultaneously.
• Emotional Resilience: Maintain a positive attitude in the face of rejection or setbacks.

Non-Essential Functions

From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager.

Education And Experience

• A high school diploma and/or some college education is a plus.
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Monitoring and Taping

Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Telecommunications