Job Details

Leadership Expectations Facilitate and accept change within Bells Values and Bottom Line. Internal and External Technical Support Monitor incoming tickets in the service managing tool. Build rapport with retail customers, commercial clients and employees; understand and represent customers needs when communicating internally; and at the direction of leadership or senior members of the department, guide customers to the best solutions. Handle ACD calls from internal bank employees and external customers related to online banking for retail, commercial and Healthcare. Bank support queues. Resolve incidents in one call. Listen and communicate clearly and effectively both verbally and non-verbally, while providing computer hardware and software support remotely to retail customers and commercial clients. Use appropriate tools to remote into retail customers and commercial clients computer or mobile device to guide them through updating software or hardware, including drivers needed for...Client Service, Commercial, Specialist, Customer Service, Technical Support, Banking, Business Services