Job Details

This position serves as a liaison between assigned Business Units and the Information Technology Department. This includes managing the implementation of IT and enterprise projects, communicating internal business needs, and coordinating technology resources. This also includes following project related procedures and processes to ensure all projects are managed according to bank standards. This position will be involved in ensuring Bell Bank meets and keeps current on the latest compliance regulations for assigned areas.

Primary Duties:

• Serve as a liaison between assigned business unit(s), technology teams and support teams.
• Provide project management services to IT and assigned primary business units.
• Complete smaller work assignments with proficiency and has the ability to take on larger, more complex work. Collaborate with teams on larger efforts of work following departmental procedures.
• Demonstrate good working knowledge of effective project management practices, tools, and procedures with a focus on continuous improvement. Be open to feedback from senior team members.
• Demonstrate good working knowledge of business lines, tools, and systems in assigned areas and provide input on impacts, risks, dependencies, and opportunities.
• Demonstrate good working knowledge of IT processes and tools with a growing level of proficiency and embrace feedback for continuous improvement.
• Be receptive to and seek out guidance and mentoring from senior team members.
• Proactively contribute to the productivity of the team and provide input on process improvements.
• Learn to leverage, with coaching and mentoring, agile principals and techniques for collaboration, prioritization, planning, and user story documentation.
• Provide guidance and mentoring on process and tools to junior team members.
• Complete all assigned department and corporate training.
• Complete assigned work following departmental procedures.
• Deliver high-quality customer service to assigned business units.
• Effectively manage business unit expectations related to their Information Technology solutions.
• Assist business units with assigned company-wide Information Technology projects.
• Maintain and manage business unit project list and work with key stakeholders to prioritize projects.
• Communicate and apply project management principles and documentation standards.
• Lead project teams, create project plans, and maintain project file artifacts according to company standards.
• Communicate effectively with business unit to identify needs and evaluate alternative business solutions.
• Maintain project tracking and status reports. Effectively know and communicate project status to key stakeholders and other members of leadership.
• Facilitate the creation of business requirements documents, uses cases, test cases, process diagrams, user stories, and user interface designs as needed.
• Apply risk management techniques to identify and mitigate project risks. Appropriately track and monitor issues until resolution.
• Manage vendor resources on projects to ensure contractual commitments are delivered.
• Manage the implementation of new products, including working with customers and Business Analysts to define solution options and ensure the solution meets their needs.
• Work with project sponsors to clearly understand project scope and document project charters.
• Effectively lead and facilitate project teams to achieve desired outcomes.
• Actively participate in department and team meetings, team building, and other company events.
• Work closely with Internal Audit, Legal and Information Security to ensure Bell Bank is adhering to security and legal standards and are up-to-date with all compliance and regulatory requirements.
• Must be able to travel independently throughout the company and to remote locations as needed.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

• Minimum B.A. in computer science, project management or business and/or combination of education and experience.
• Minimum of 5 to 8 years of information technology, project management and/or bank operations experience, or a combination of experience is preferred.
• Strong verbal and written communication skills. Strong meeting facilitation skills.
• Proven leader and self-starter. Works well independently and in a team environment. Willing to learn new things and adapts well to change.
• Strong organization and time management skills with the ability to manage multiple priorities.
• Knowledge of and/or experience in technical concepts, business applications, project management principles and a general understanding of technology.
• Industry standard (PMBOK or Agile) project management knowledge and experience desired.
• Strong organizational, research, analytical and problem-solving skills are required to evaluate situations, make recommendations and take prompt, effective corrective action.