Job Details

Iviry, LLC is affiliated with Anglicotech, LLC.

Our company was established by a US Marine Corps veteran out of a passion for providing technology and cyber-related solutions for organizations within the Defense Industrial Base (DIB). Iviry, LLC partners with small businesses and government contractors to provide IT Managed Services and achieve effective cybersecurity in an affordable way. Our affiliates are located throughout the United States and abroad providing innovative solutions to complex business problems through a dedicated team of subject matter experts, experienced consultants, and certified cyber security specialists. Most of our customers must meet stringent cyber security compliance standards including NIST 800-171 and the Cybersecurity Maturity Model Certification (CMMC). However, even the most experienced Information Technology (IT) professionals find it challenging to comply with the NIST cybersecurity controls.

Iviry is seeking an IT Field Service Technician Level II (System Administrator) located in proximity to Fargo, North Dakotawith immediate availability to support a rapidly growing customer base. The successful candidate will provide direct technical support to existing customers and may also support the sales team in developing and onboarding future customers.

Location

This position is a hybrid customer site/remote position:

• Two days a week the successful candidate will perform duties on one customer site in Fargo, North Dakota
• Three days a week customer support will be provided to all Iviry customers virtually
• This position requires up to 25% travel to customers located primarily in the Eastern North Dakota region (i.e., Fargo and Grand Forks). Travel to Bismark and Minot areas is a possibility.
• This position may be required to provide 24-hour on-call coverage at times, be required to work outside normal business hours, and be flexible for different shifts and weekends to support the needs of our customers.

Responsibilities

• Provide Tier 1/2 Systems Administrator technical support to Iviry's NOC/SOC Service Desk.
• Responds to users' requests for assistance by service ticket, phone, system agent and in person, generally handling routine technical issues autonomously while seeking guidance on more complex issues when needed.
• Documents and tracks problems through resolution using NinjaOne ticketing system.
• Installs and modifies desktops, laptops and associated network hardware, software, and peripherals.
• Conduct onboarding and offboarding of customer users and devices.
• Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes.
• Loads and configures operating systems and applications such as word processing, database, and spreadsheet programs.
• Supports the maintenance of data files and control procedures for a complex system of networked computing platforms, typically including multiple groups of personal computers and two or more servers or hosts.
• Supports system security and data integrity.
• Assign passwords and monitors use of resources.
• Backs up systems as required.
• Requires knowledge of employer's business applications as well as expertise in commercial software programs and unique applications supplied by vendors and developed in-house.
• Assist and coordinate activities related to NIST 800-171 and CMMC compliance remediation and sustainment tasks as required.

Required Minimum Qualifications, Education and Experience

• Must be a U.S. Citizen.
• High School Diploma or equivalent required.
• 2+ years' experience in a technical Systems Administrator role supporting network and application troubleshooting and maintenance required.
• Timeliness and accuracy of work is essential.
• Must be able to work remotely with limited supervision.
• Must be able to work equally well independently or in a team environment.
• Must be able to multi-task and dynamically adjust priority of effort.
• Must possess excellent written and oral communication skills, interpersonal skills including the ability to articulate to both technical and non-technical audiences.
• Must be able to interface with customers from low-level staff to executive management.
• Must be able to lift equipment ranging from 25-50 pounds.
• Must be able to sit and stand for long periods of time.

Desired Qualifications, Education and Experience

• A passion for Information Technology, Security and Compliance.
• Must have a valid U.S. driver's license and vehicle with valid registration and insurance. Driving history may be reviewed during the interview or onboarding processes.
• Bachelor's or Master's Degree in Computer Science, Information Technology, Business, Education, Information Security, Information Systems, Engineering, Technical, Management Information Systems, Technology preferred but significant experience in a complex learning environment can be substituted.
• Leadership skills and project management skills preferred (may lead project teams).
• Microsoft Ecosystem familiarity (i.e., 365 Admin Center, Active Directory, EntraID, Azure, Server, Sentinel).
• Network Administration experience a plus.
• Experience using an enterprise ticketing system (NinjaOne, ConnectWise, Remedy).

Technical Certifications a plus:

• Microsoft 365 (Fundamentals, Associate, or Expert)certification.
• ITIL v4 certification.
• CompTIA Technical Certifications or equivalent.
• CMMC Registered Practitioner (RP) certification.

Iviry, LLC is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Iviry, LLC offers competitive compensation and benefits as well as great long-term career opportunities. For more information or to apply, visit our website at www.iviry.com/career.

Iviry, LLC is affiliated with Anglicotech, LLC.