Job Details

Bilingual Customer Service Representative - Remote in Oklahoma City

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Description & Requirements

Maximus is currently hiring Bilingual Spanish?Speaking Customer Service Representatives to join our team in Oklahoma City! This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing bilingual customer care and enrollment services via telephone, IVR and web?based portals. To prepare for this role??? Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Applicants must reside in or within 40 miles of Oklahoma City, OK to be eligible for this position. This is a Limited Service work opportunity. The position is contingent upon award of the program.

General Information

Date: Tuesday, December?16?2025
City: Oklahoma City
State: OK
Country: United States
Working time: Full?time

Why Maximus?

• Work/Life Balance Support Flexibility tailored to your needs!
• Comprehensive Insurance Coverage Medical, Dental, Vision, Prescription and partially funded HSA.
• Future Planning Prepare for retirement with our 401K plan and company matching.
• Paid Time Off Package PTO, holidays, extended sick leave and disability coverage.
• Holistic Wellness Support Access resources for physical, emotional, and financial wellness through our Employee Assistance Program.
• Recognition Platform Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity & Inclusion Initiatives A workplace committed to fostering inclusion.
• Tuition Reimbursement Invest in ongoing education and development.
• Employee Perks andenaamde Exclusive discounts and benefits.
• Maximus Wellness Program A range of wellness resources tailored to your needs.
• Professional Development Opportunities Training, workshops, conferences.

Essential Duties and Responsibilities

• Answer incoming calls from consumers, prospective enrollees, and individuals acting on behalf of enrollees in accordance with performance standards and policy.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer or refer consumers to appropriate entities according to guidelines.
• Escalate calls or issues to designated staff for resolution.
• Facilitate translation services for non?English callers.
• Attend meetings and training as requested and maintain up?to?date knowledge of all programs and systems.

Minimum Requirements

• High school diploma or GED required and 06 months of relevant professional experience, or equivalent.
• Fluent in English and Spanish.
• Must pass all pre?employment screenings, including a background check.
• Must live in the Oklahoma City area (no')