Job Details

Job Summary

This position will support various departments of the RDO Field Support Office and will interact with all members of the company and various store locations. Primary responsibilities include support of the reception desk and mailroom. This includes greeting guests, customers, team members and visitors to the RDO Building, managing the phone system, incoming and outgoing mailroom duties, and other projects as assigned. Candidates should be energetic, have strong communication skills and enjoy providing excellent customer service experiences.

Job Duties

Primary support of the reception desk and mailroom

• Answer the telephone and transfer calls and/or relay messages to the appropriate department/employee in a timely fashion
• Greet incoming guests, customers and employees in a friendly, efficient and professional manner
• Answer inquiries and obtain information for general public, customers and visitors
• Provide information regarding activities conducted at the field support office, location of departments, stores, and employees within the organization
• Efficiently and accurately complete data entry and document scanning for RDO as needed
• Maintain office basic supply inventory, assist with stocking and re-ordering of FSO supplies
• Perform incoming and outgoing mailroom responsibilities daily
• Maintain an orderly and functionable mailroom
• Process incoming and outgoing shipments using various vendors (UPS, USPS, FedEx etc.)
• Assist FSO team members with shipping and mailing requests in a timely manner
• Track and verify shipments and certified mail as applicable
• Maintain open communication with all team members
• Practice confidentiality inside and outside of the office
• Service internal and external customers in a friendly and efficient manner
• Assist with daily bank deposits as assigned
• Communicate effectively with FSO Facilities on building related issues and needs
• Support site leadership with appropriate urgency to situations and events that require quick responses or turnaround
• Willingness to assist co-workers with various tasks and assignments
• All other duties as assigned by Management

Requirements

High level of professionalism and customer service skills

Exceptional communication skills, verbal and written

Ability to multi-task with a high level of attention to detail

Excellent observation, analysis and organization abilities

Ability to work independently, as well as with close supervision

Microsoft Excel, Word, Office experience preferred

Familiar with basic office machines such as photocopiers, mail machine, UPS program

Displays flexibility and openness in daily work and encourages others to stay open to change, improvements, etc.

Attend required company meetings and training and participates in constructive discussion

Represent yourself and company in a professional and positive manner

Ability to maintain high level of confidentiality and trust confidentiality

Follow all policies and procedures as specified in company manuals and as directed in the employee handbook

Must be physically able to lift up to 40 lbs frequently

Must be able to work without the company sponsoring a work visa

Valid driver's license

Qualifications

Behaviors Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.