Job Details

Administrative Assistant

Senior Helpers is currently seeking an Administrative Assistant to work in their Fargo office. As a member of Senior Helpers Administrative team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

We are seeking a reliable, organized, and professional Administrative Assistant to join our team. As the first point of contact for our office, you will be responsible for managing our multi-line phone system, greeting visitors, and ensuring daily operations run smoothly. The ideal candidate is a proactive problem-solver with excellent communication skills and a "no task too small" attitude.

Primary Responsibilities (including, but not limited to):

• Onboard incoming applicants according to company standards. Ensure the care professional's physical and electronic file is complete with all updated and necessary documentation
• Answer, screen, and forward incoming calls while providing basic information when needed.
• Greet and direct applicants, care professionals, clients, vendors, and guests in a professional and friendly manner.
• Manage incoming and outgoing mail, deliveries, and general email inquiries.
• Maintain digital and physical filing systems; assist with data entry and basic report preparation.
• Enter new hire information in applicable systems.
• Maintain and update all caregiver files in accordance with state regulations. Monitor licensure expiration dates and follow up to ensure caregivers are in compliance. Coordinate and verify that all care professional skill assessments are complete, file the form, and record electronically in home care software.
• Back up to our scheduler.
• Provide care to clients as needed.
• Ensure the reception area, breakroom, and meeting rooms are tidy and presentable.
• Other duties as assigned.

Qualifications

• Minimum of two years experience in office administration preferred
• Home care/Caregiving experience preferred
• Professional experience in customer service
• Familiar with concepts, practices, and procedures related to the in-home care industry
• Keen attention to detail, with the ability to multitask and prioritize tasks effectively
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new office software.
• Strong punctual habits and a consistent work ethic.

Benefits

• PTO
• 6 paid holidays/year
• 401K
• Comprehensive medical, dental, and vision insurance
• Bonus potential for meeting agency goals

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.