Job Details

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connectwith you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The Care Navigator I supports the delivery of a thoughtful, high-touch patient experience by assisting with care coordination tasks under close guidance. In this role, the Care Navigator I focuses on learning Carrum's referral, scheduling, and post-intake workflows while building strong patient communication and organizational skills.

The hourly rate for this role is $26 and eligiible for full benefits and overtime. This is a flex role, typically working between 32-40 hours/week with opt-in overtime.

You're excited about this opportunity because you will...

• Support patients through referral coordination, appointment scheduling, and basic follow-up tasks.
• Learn how to navigate EHRs, CRMs, and internal tools to document and manage patient cases accurately.
• Communicate clearly and compassionately with patients, providers, and internal teams.
• Follow established SOPs to ensure consistency, accuracy, and timeliness in patient care workflows.
• Escalate questions or complex scenarios appropriately while building confidence in your decision-making.
• Develop foundational knowledge of Carrum's care model, provider partnerships, and service lines.

We're excited about you because...

• You bring empathy, curiosity, and a strong desire to help patients navigate healthcare.
• You are detail-oriented, organized, and able to follow structured processes.
• You are dependable and comfortable receiving feedback and coaching.
• You demonstrate professionalism when handling sensitive patient information.
• You are eager to learn new tools and workflows in a fast-paced environment.
• You value teamwork and contribute positively to team culture.

Key Responsibilities:

• Manage a moderate caseload (~150-175 cases) of patients requiring coordinated referrals, scheduling, and follow-up.
• Accurately document patient interactions and updates in CRMs.
• Follow SOPs to complete tasks within defined SLAs.
• Communicate status updates to patients and internal partners as directed.
• Escalate complex cases to senior specialists or leadership when appropriate.
• Participate fully in onboarding, training, and continuing education.

Qualifications and Requirements:

• High School Diploma or General Education Degree (GED) required; college education preferred.
• Spanish Speaking preferred

Why you'll love working with us...

• We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We're a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team's diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.