Job Details

Are you a communicator who thrives on helping others navigate the healthcare system? OUr client is looking for a Medicaid Care Management Coordinator to join their team. In this role, you will be the primary point of contact for Medicaid members, specifically focused on offering their Disease Management Health Coaching program.

You'll serve as the "front-line" support, bridging the gap between members, providers, and community resources. If you are comfortable on the phone, tech-savvy, and passionate about improving health outcomes through proactive outreach, this is the role for you.

YOU MUST BE LOCATED IN THE STATE OF MISSOURI TO BE CONSIDERED FOR THIS ROLE

salary: $18 - $19 per hour
shift: First
work hours: 10:30 AM - 7 PM
education: High School

Responsibilities

• Perform outbound calls to eligible Medicaid members to explain and offer the Disease Management Health Coaching program.
• Act as the first point of contact for member and provider inquiries regarding care plan procedures, protocols, and scheduling.
• Connect members to health plan benefits and local community resources to address Social Determinants of Health (SDOH).
• Support member onboarding by sending welcome letters, program materials, and educational correspondence.
• Document all non-clinical member interactions in accordance with state and regulatory guidelines to ensure a seamless record for providers and staff.
• Work independently to resolve member or provider concerns, ensuring high-quality customer service at every touchpoint.

***Must have a minimum of 2+ years of experience working with Medicaid***

Skills

Managed Care

Patient Care Coordination

Scheduling

Call Center

Medicare/Medicaid

Qualifications

Years of experience: 2 years

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.