Job Details

Our mission: 'To provide comfort and care through life's journey."

Position Summary:

The Medical Assistant (MA) supports the daily operations of a primary care clinic by performing clinical and administrative tasks under the direction of providers and nursing staff. This role ensures a high-quality patient experience through excellent customer service, efficient workflow management, and adherence to clinical best practices.

This position will be full-time, non-exempt, and benefit eligible.

Essential Functions:

• Room patients, obtain and document vital signs, medical histories, and chief complaints.
• Prepare patients for examinations and assist providers with procedures.
• Perform point-of-care testing (e.g., blood glucose, rapid strep, urinalysis) according to clinic protocols.
• Administer medications, injections, and vaccinations as delegated and in compliance with state regulations.
• Conduct venipuncture and specimen collection, labeling, and processing for laboratory tests.
• Maintain exam rooms, ensure necessary supplies are stocked, and follow infection-control standards.
• Perform routine diagnostic procedures as needed.
• Provide patient education on preventive care, chronic conditions, follow-up instructions, and medication use.
• Schedule appointments, manage patient flow, and support efficient clinic operations.
• Document all patient interactions accurately and timely in the electronic health record (EHR).
• Handle phone calls, messages, and refill requests according to clinic protocols.
• Coordinate referrals, prior authorizations, and follow-up documentation as required.
• Assist with population health outreach (e.g., annual wellness visits, immunization reminders).
• Follows company policies to ensure consistent and compliant job performance.
• Performs all other duties as assigned.

Benefits:

We offer a robust benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, short-term and long-term disability, and a generous time off package.

We have a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Pay Range: Starting at $20/hour (based on experience)

Expectations of all Employees
Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

HIA Health has HEART
Honor - I accept the honor of service to hospice patients, families, and communities.
Excellence - I strive for excellence in my work, as we stand on hallowed ground.
Attitude - I choose a positive attitude at work.
Respect - I treat people with the same respect I wish to be given.
Teamwork - I value everyone's contribution in delivery of care, operation of the organization and stewardship of our resources.

Education,CertificatesandExperience:

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program or equivalent on-the-job clinical experience (per clinic policy/state regulation).
• Certified or Registered Medical Assistant (CMA/RMA) credential preferred.
• Previous experience in primary care, family medicine a plus.