Job Details

This role bridges construction expertise, customer relationships, and revenue impact. The Client Experience & Construction Services Manager serves as the primary point of contact for homeowners after completion, ensuring projects are supported, concerns are addressed, and long-term relationships are built.

You'll work closely with construction teams, trade partners, and homeowners to manage post-build service needs, protect brand reputation, and identify opportunities that support future sales and referrals.

Key Responsibilities

• Act as the lead representative for homeowners during the post-construction service period
• Coordinate inspections, walkthroughs, and follow-up documentation with accuracy and professionalism
• Manage service requests from intake through resolution, ensuring timelines and expectations are met
• Collaborate directly with construction leadership and trade partners to address structural or workmanship issues
• Maintain model homes and showcase properties to company standards
• Oversee service-related vendors and authorize payments as needed
• Track trends, recommend process improvements, and support operational efficiency
• Supervise and mentor service support staff
• Maintain company vehicles, tools, and equipment related to service operations
• Represent the company in a way that encourages referrals and repeat business
• Support company revenue goals by delivering an exceptional customer experience

What We're Looking For

• Background in construction, home building, or field operations
• Strong customer-facing or sales-oriented mindset
• Ability to manage multiple priorities while maintaining attention to detail
• Confident communicator with homeowners, trades, and internal teams
• Comfortable resolving issues and navigating difficult conversations professionally
• Organized, self-directed, and process-driven

Success in This Role Looks Like

• Homeowners feel supported, informed, and confident in the company
• Service issues are resolved efficiently with minimal escalation
• Strong collaboration between service, construction, and sales teams
• Positive customer feedback and increased referral activity
• Clear documentation and consistent follow-through

Contact Express Employment Professionals at 701-###-#### or email your resume to ...@expresspros.com to apply today!
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