Job Details

Experienced Dental Front Office Assistant

We are looking for an Experienced Dental Front Office Assistant to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.

Job Purpose

The Front Desk Assistant is responsible for providing best-in-class customer service to our patients. Responsible for greeting patients at the front desk; scheduling appointments; answering and handling phone calls; and checking patients in and out. Effectively and efficiently manage patient lobby while maintaining professional standards and ensuring that all interactions between the doctor, staff and patients run as smoothly as possible.

Essential Functions

• Greet and process incoming patients in an efficient and professional manner; control the flow of patients through the dental center daily
• Ensure patients are comfortable while in the office
• Answer patients' routine questions; provide information regarding treatment options, office policies, denture styles, packages, aftercare instructions, and pricing
• Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable)
• Efficiently use Dentrix software program in daily operations, including scheduling appointments, providing patients with accurate walkout statements, setting up, filing, and updating complete and accurate patient records; also provide patients with information as needed to file with their insurance carrier
• Prepare documentation as needed for refunds to be processed for patients; contact patients regarding returns for chrome partials and other matters such as outstanding account balances
• Inventory and order office supplies and forms as instructed
• Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers
• Answer incoming telephone calls and provide information to patients in a courteous and professional manner; enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office
• Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly
• Tally time sheets in an accurate and timely manner for the dentist; collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department
• Maintain a clean and neat reception area and waiting room; ensure patient restrooms are kept clean and stocked; dust the furniture as needed
• Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed.
• Perform miscellaneous job-related duties as assigned
• Minimal travel may be required for training and/or continuing education purposes
• Other duties as assigned

Educational Requirements

Must have 2 5 years' experience working in a dental office (including insurance processes)

General Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills.
• Basic knowledge of scheduling and insurance verification.
• Ability to multitask in busy office environments.
• Strong attention to detail, accuracy, and organization.
• Professional, empathetic demeanor with patients.
• Willingness to learn new systems and processes.
• Demonstrated ability to maintain patient satisfaction while resolving escalations.

Benefits

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include, group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care Founded in 1975, today Affordable Care, LLC is America's largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina's Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients.