Job Details

At Border Foods, we have transformed a vision shared by two brothers into one of the largest, privately held Taco Bell franchisees in the nation. Our people-first approach cultivates collaboration among all employees - from cooks to cashiers to managers. Join our family where you can learn, grow,and contribute to our mission of enhancing lives.

As the Director of Restaurant Operations, your primary mission will be to embody Border Foods' Core Values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

We are committed to unlocking the full potential of our employees and elevating the dining experience for our guests by fostering safe, welcoming, and supportive environments that allow everyone to thrive.

The Director of Restaurant Operations plays a vital role in improving the experiences of both employees and customers. You will oversee the full restaurant operation while nurturing a strong team dedicated to delivering outstanding food and friendly service.

What We Offer:

• Highly competitive pay: Earn up to $100,000 annually, including base salary and exceptional bonus opportunities.
• Exciting incentive trips! Top performers are rewarded with an annual trip to Mexico; we celebrated with 85 General Managers in 2020!
• Robust bonus program! Earn up to an additional $40,000 annually through performance incentives.
• Comprehensive education programs, including GED and tuition reimbursement.
• Scholarship opportunities available.
• Medical, dental, and vision benefits for all positions, even part-time!
• Enjoy free meals during your shifts!
• Generous vacation time (Paid Time Off), along with sick leave and holiday pay.
• Vacation Donation Program for added flexibility.
• A supportive culture that nurtures career growth and personal development.

Core Values of a Director of Restaurant Operations:

Accountability & Integrity:

• Consistently demonstrate integrity in all actions and expectations.
• Guide team members and Shift Leaders to complete duties, ensuring a safe and friendly service environment.
• Effectively schedule and deploy the team for optimal performance.
• Monitor team member performance, holding them accountable for standards.
• Enhance customer service efficiency to improve the dining experience.
• Maintain point-of-sale systems by ensuring accurate updates.
• Ensure compliance with health and safety standards.
• Adhere to all local, state, and federal regulations.

Family & Teamwork:

• Foster unity within the team and encourage cross-functional relationships.
• Respond swiftly to team member inquiries and resolve issues efficiently.
• Maintain a safe working environment for both team members and customers.
• Navigate challenging situations with effective guidance.
• Motivate the team through active listening and clear communication.
• Represent Border Foods in addressing customer complaints and providing solutions.
• Cultivate a culture of recognition to build a positive work atmosphere.

Excellence:

• Formulate both short-term and long-term strategies for restaurant success.
• Drive profitability by effectively analyzing P&L statements and making necessary financial adjustments.
• Recruit, source, and develop exceptional team members.
• Conduct New Hire orientation and create personalized training plans.
• Minimize losses by adhering to cash handling policies and thorough training.
• Demonstrate efficiency in labor control, inventory management, and waste reduction.

Empowerment:

• Enhance team capabilities by identifying strengths and opportunities for growth.
• Provide developmental opportunities for all team members.
• Guide team members in exploring personal development and career paths.
• Exhibit timely and effective coaching skills.
• Share ideas to support success with resources and tools for individual and business growth.
• Support team members in operational tasks through effective tool utilization.

Preferred Qualifications:

• At least three years of experience in the restaurant or retail industry, or a combination of experience and education.
• Experience in sales building, P&L management, recruitment, and training.
• Proven success in hiring and retention practices.
• Willingness to work flexible hours, including early mornings, late nights, weekends, and holidays as required.
• ServeSafe Certification is preferred.
• Must be at least 18 years of age.
• A valid driver's license and vehicle insurance are required.
• High school diploma or equivalent is required.

Physical Demands:

This position involves sitting, standing, bending, lifting, and moving intermittently throughout working hours. These physical requirements may be met with or without reasonable accommodation.

Please note that responsibilities may change periodically. Border Foods reserves the right to add or remove duties as necessary. This job description outlines the general work level being performed and is not all-inclusive.

Border Foods is an Equal Opportunity Employer committed to diversity, including minorities, women, protected veterans, and individuals with disabilities. We prohibit discrimination based on gender identity or sexual orientation.

Note: You are applying for employment with a Taco Bell franchisee, not Taco Bell Corp. or its affiliates. If hired, you will be employed by this franchisee, who operates independently and sets its own wage and benefit programs, which may vary from franchisee to franchisee.

Salary Range: $50,000 - $100,000 per year