Job Details

Join GardaWorld as a Security Client Services Leader - Where Service Excellence Meets Impact!

As a Security Client Services Leader, you'll be the essential link between our clients and GardaWorld, ensuring they enjoy an outstanding experience that showcases our reputation as the premier security partner in the industry. In this role, you'll drive service quality, enhance client relationships, and promote account success through proactive communication, problem-solving, and operational insight.

We seek a leader who understands both numbers and people—someone who caninterpret financial reports, build quick credibility, and consistently exhibit honesty, reliability, and professionalism. If you're ready to make a significant impact and enhance client service standards, seize this opportunity to excel with a global leader in security.

What's in it for You

• Competitive Salary: $60,000.00 / year

• Work Site Location: Fargo, ND and surrounding areas

• Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (may require longer hours and weekend work; on-call 24/7)

• Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with employer matching; paid time off (PTO); paid holidays; disability coverage; life insurance options.

• Career Growth: Opportunities for advancement at GardaWorld

• Travel: In-person visits to various client sites within the market.

Your Responsibilities as Client Services Leader

• Oversee the daily security services provided to facilities, ensuring the highest standards are met.

• Cultivate and maintain strong relationships with clients and employees, acting as the liaison among GardaWorld, our clients, and our staff.

• Conduct regular client meetings to solve issues, provide updates, communicate needs, and ensure contract compliance and customer satisfaction.

• Participate in recruiting, selecting, training, and developing staff assigned to accounts.

• Regularly visit and evaluate supervisors and security officers within the business unit, reviewing reports, providing training, and ensuring compliance with company policies and contract specifications.

• Maintain a thorough understanding of post specifications, emergency procedures, client policies, and operational priorities.

• Assist in developing staffing schedules, budgets, and payroll reports.

• Ensure full compliance with federal, state, and local regulations on assigned accounts.

• Guarantee 100% compliance with all contracts and collective bargaining agreements.

• Advocate for new approaches and policies to improve departmental efficiency and service quality.

• Ensure proper disciplinary procedures are followed in all corrective actions.

• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States

• Pass an extensive screening process

• A college degree in business or a related field, or equivalent experience

• Valid driver's license and adherence to company vehicle and insurance standards.

• Minimum 1 year of management experience required; 3 years preferred; security experience strongly preferred.

• Experience in remotely overseeing multiple sites is a must.

• Sales experience is a bonus.

Your Skills and Competencies:

• Operational Oversight & Accountability

• Client-Centric Communication & Relationship Building

• Team Leadership & Performance Management

• Attention to Detail & Situational Awareness

• Administrative & Analytical Proficiency

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security is the only guarding security company certified by Great Place to Work. This could be more than just a job—26% of our corporate employees started as frontline workers. GardaWorld Security is a global leader in sophisticated security solutions, employing and training highly skilled professionals worldwide. We offer numerous opportunities for those looking to gain experience and advance their careers in a thriving industry.

It is GardaWorld Security Services' policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability, as per applicable federal laws. GardaWorld Security Services also complies with applicable state and local laws related to nondiscrimination in employment, covering all aspects of employment including hiring, promotion, termination, and training.