Job Details

About the Company:

Charter Impact empowers mission-driven organizations to achieve their goals through personalized support in finance, operations, and business management. We accomplish this through enthusiastic collaboration within our team and with our clients to support their communities. We are a remote first company growing on a national scale and are continuously seeking qualified candidates to join us. Ideal candidates will be highly motivated professionals who are committed to supporting the team in an environment of growth and change.

Role Summary:

The Payroll Implementation Manager will serve as the primary point of contact for onboarding new payroll clients, leading them through a smooth and successful implementation from kickoff to go-live. This role focuses on managing implementation timelines, configuring and validating payroll data, documenting client-specific payroll practices, and ensuring seamless handoffs to internal payroll teams. The position requires strong payroll systems expertise, a consultative client-facing approach, and the ability to deliver virtual and onsite client training. This role is not location-specific but does require periodic travel for client implementations and trainings.

This position is remote to candidates based in AZ, CA, CO, FL, ID, IL, MN, NV, OR, SD, TX, UT and/or WA.

*This position requires up to 25% travel.

Essential Job Functions

• Lead, mentor, and manage a team of 1-2 Payroll Specialists, fostering a collaborative and productive work environment.
• Lead end-to-end payroll implementations for new clients from kickoff through successful go-live
• Serve as the primary implementation point of contact for clients during onboarding
• Travel to client sites to deliver training and support implementations
• Develop, manage, and communicate implementation timelines and milestones
• Coordinate with internal teams to ensure timely completion of all implementation activities
• Merge, validate, and verify payroll data in client systems, with a strong emphasis on UKG Ready, or support clients remaining on existing payroll platforms
• Learn, document, and configure client-specific payroll processes, including pay codes, earnings, deductions, schedules, and reporting requirements
• Ensure data accuracy, compliance readiness, and system integrity throughout the implementation process
• Partner closely with internal payroll and operations teams to ensure clean, well-documented handoffs following implementation
• Document implementation details and client configurations to support ongoing payroll processing and service delivery
• Deliver client training on payroll systems, processes, and best practices
• Provide onsite implementation support and training when required, including travel to client locations
• Act as a trusted advisor, guiding clients through change management and system adoption

Qualifications

• Generally, any combination of education that would provide the required knowledge and skills for successful performance would qualify. A typical method of demonstrating these requirements would be:


EDUCATION: Bachelor's degree and/or related work experience is required. Relevant certifications (e.g., CPP) are a plus.

EXPERIENCE:

• Minimum of 5 years of payroll experience, including at least 3 years in payroll system implementations, professional services, or client onboarding environments
• Demonstrated experience leading payroll implementations, upgrades, or system conversions, from planning through go-live
• Strong knowledge of payroll regulations, tax laws, and compliance requirements, with the ability to apply them during system configuration and data validation
• Hands-on proficiency with multiple payroll platforms (e.g., UKG, Paycom, Paycor, or similar), with the ability to quickly learn new systems
• Proven people leadership experience, including coaching, mentoring, or managing implementation or payroll professionals
• Excellent client-facing communication skills, with the ability to manage expectations, explain complex payroll concepts, and guide stakeholders through change
• Strong attention to detail and organizational skills, with the ability to manage multiple implementations and competing priorities
• High level of discretion and ability to maintain confidentiality of sensitive payroll and employee data
• Adaptability in fast-paced environments, with a proactive and solution-oriented approach to challenges
• Ability to work independently, follow defined implementation methodologies, and drive deliverables to completion
• Familiarity with nonprofit or education-sector payroll environments is a plus
• Knowledge of STRS, PERS, payroll compliance, and HR principles beneficial but not required


KNOWLEDGE OF:

• Purposes, methods, and practices of financial and accounting record keeping.
• Intermediate/Advanced knowledge of payroll and wage and hour laws.
• Intermediate/Advanced Microsoft Office (Word, Excel, Outlook) skills.
• Proper and effective use of English grammar and communication skills (oral and written).


TYPICAL PHYSICAL DEMANDS: (with or without accommodation as needed to perform essential job functions)

• Read numbers, reports, and documents on computer terminals.
• Use telephone and other communication devices.
• Lift up to 20 pounds (light).
• Prolonged standing, some bending, stooping and stretching.


TYPICAL MENTAL DEMANDS:

• Ability to give, receive, and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.


WORKING CONDITIONS:

• Work indoors in a standard office environment.
• Occasionally work outside of normal workdays and office hours to meet deadlines.
• Travel may be required for professional development events and to client locations.
• Is required to directly communicate with clients.

What's in it for You?

• At Charter Impact, we believe great work happens when people feel supported, trusted, and connected.
• Remote-first flexibility: Work where you do your best work, with flexible, remote, and hybrid options depending on role. We provide a company-issued laptop and essential equipment to support a productive setup.
• Comprehensive, competitive benefits: Medical, dental, vision, and life insurance, plus multiple plan options to meet your needs.
• Financial wellness & retirement: 401(k) with company match to help you plan for the future.
• Wellbeing support: Employee Assistance Program (EAP) offering confidential mental health support, counseling, and legal and financial resources for you and your household.
• Time to recharge: Vacation accrual of up to four (4) weeks per year, plus 11 paid company holidays and a winter break from Christmas Day through New Year's Day.
• Connection & culture: Opportunities to build relationships through virtual and in-person team events, with colleagues who care deeply about their work and impact.
• Extra perks: Employee discounts, voluntary pet insurance, and an employee referral bonus program.

$130,000 - $145,000 a year

This position has a base salary of $130,000 - $145,000 annual, with the opportunity to earn an annual discretionary bonus. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, business needs and business results.

Charter Impact strives to be an employer of choice for highly motivated and mission-driven professionals. We are committed to fostering a team environment where all members work together to achieve common goals, and where staff are supported, challenged and inspired in their work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.