Job Details

Foster and maintains excellent relations between customers and store. Answer incoming telephone calls and responds in a courteous and professional manner. Assist Service Advisor in scheduling service appointments according to scheduling policies. Greet all incoming customers in a professional and courteous manner. Assist Service Advisors in write up of incoming customers work orders. Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals. Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts. Fill in as needed as service dispatcher. Participate in training as prescribed by management. Assist Technicians as needed with diagnosis, authorization or repairs. Follow up on open work orders as per policy of dealership. F...Warranty, Administrator, Service Advisor, Retail, Customer