J. C. Penney - - Responsibilities: Customer Service - Models and holds team accountable for outstanding customer service.; Sales - drive profitable sales growth through supervising and engaging with the associates.; Merchandise Flow & Placement - ensure merchandise flows to the floor efficiently and maintains stock levels.; Team Development - source and hire store talent, train and develop associates, succession planning.; Performance Standards - meet standards for shrink, safety, scheduling efficiency, engagement, profit, productivity, and attendance.