J. C. Penney - - Responsibilities: Directs Customer Service and sales activities in store; resolves customer issues and concerns.; Manages merchandise standards through Put to Fixture, SET, and Visual process execution.; Trains, mentors and coaches all associates at jcp.com; oversees Omnichannel processes.; Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.; Teaches, trains and coaches associates; coaches in the moment and addresses performance issues.