Job Details

MISSION ACADEMY

Full-Time, Monday - Friday; 8 a.m. - 4:30 p.m.

This position offers a hybrid work arrangement, with in-person responsibilities determined according to program and school needs.

What We Do

Providing a safe, flexible andsupportive educational experience for students is what we do best. Founded and led by educators, Elev8 Online Schools fosters student success in fully virtual, tuition-free public schools across California. Serving students in grades 6-12, our schools are accredited, NCAA eligible and offer a high-quality online education and valid California high school diplomas. Remember the person who made a difference in your life? Now it's your turn.

Learn more about us at

How You Will Make an Impact

The Student Retention Support will perform a variety of duties and responsibilities involved in student attendance and readmission, and book retrieval. This position will interact with students, families, school personnel, community agencies and law enforcement.

RESPONSIBILITIES/DUTIES: This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Investigate student absences and withdrawals and encourage school readmission
• Contact parents/legal guardian and students to obtain information concerning reasons for pupil absences from school
• Make home visits to follow up on attendance problems and to observe home situations that may interfere with attendance
• Participate in Attendance Intervention Meetings (AIM) and Student Retention Meetings (SRM)
• Secure and track return of school books
• Collaborate with school personnel to investigate and address student retention
• Develop, establish and coordinate community resource contacts
• Provide weekly progress reports to supervisor regarding student and asset retrieval along with comprehensive report tracking all contact with current or former students
• Answer inquiries from students, parents/legal guardian regarding attendance records and school re-admittance
• Document student attendance progress in the student database
• Apply and provide information, forms and necessary documents regarding school policy and procedures
• Work with local law enforcement for student retention
• Type and prepare a wide variety of documents including letters, reports
• Compile and analyze information
• Perform a wide variety of general clerical and administrative work including the maintenance of accurate and detailed reports, verifying accuracy of information, and research
• Participate in staff meetings and trainings
• Administrative duties, responsibilities, and activities may be assigned or changed from time to time
• Adhere to attendance policies
• Research the enrollment status of students leaving our school at outside schools and update codes as needed

• Modern office methods, practices, procedures
• Proficiency in MS Word, Excel, PowerPoint
• Good English usage, spelling, grammar and punctuation.
• Data analysis, entry and work processing methods, techniques, and programs
• Understanding of ADA and attendance accounting procedures
• Telephone techniques and etiquette
• Interpersonal skills using tact, patience and courtesy
• Record keeping practices

• Learn, interpret, apply and communicate school rules, regulations, and policies
• Work effectively in the absence of supervision
• Perform data entry and data compilation from a variety of sources
• Perform work with speed and accuracy
• Understand and carry out oral and written directions
• Strong organizational and planning skills; Meet schedules and timelines
• Work cooperatively with others (parents/legal guardians, students, and school officials)
• Ability to handle multiple competing assignments and projects
• Communicate effectively, both orally and in writing

• One year experience in a public school environment or public social services background
• Community or school relations work experience, including working with courts and law enforcement
• Proficient in MS Office applications (Word, Excel, Email)
• High School Diploma or GED equivalent; college coursework or CASCWA training a plus

• Mental Demands: high workflow management, high project coordination
• Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
• Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
• Average Hearing: able to hear average or normal conversations and receive ordinary information
• Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
• Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
• Frequent multi-tasking, changing of task priorities, repetitious exacting work required
• Working in a noisy, distracting environment with frequent deadline pressures