Job Details

First Western Bank has a full-time opening for an ON-SITE Business & Customer Relations Associate at our Bison Block Fargo Bank.

Business & Customer Relations Associate Benefits Include:

• Paid Vacation, Sick Leave and Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with matching contributions
• Volunteer Paid Time Off
• Banking Benefits
• And More!

BUSINESS & CUSTOMER RELATIONS ASSOCIATE POSITION OVERVIEW

Assist Marketing, Universal Banking, Business Development and other bank service areas to develop business in support of First Western Bank & Trust's sales and service objectives while adhering to the bank's culture of excellence in customer service.

• Assist with the activities of business development to ensure the delivery of high-quality service to customers.
• Build long-term relationships with new and existing customers
• Assist Universal Banking with outbound customer calls
• Proactively increase customer satisfaction and loyalty, through ensuring interactions meet or exceed customer needs
• Meet with business and personal customers to provide information on banking products
• Open and manage business and personal accounts including checking, savings, money market, certificates of deposit, and safe deposit accounts
• Ensure timely response and resolution of customer questions and issues in a timely, professional manner via telephone, email, or in-person
• Assist Marketing with customer events, etc. as requested
• Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers

BUSINESS & CUSTOMER RELATIONS ASSOCIATE QUALIFICATIONS

• Bachelor's degree in business administration, management studies, or in a related discipline or two years of relevant experience
• Prior experience in the field of banking, customer service, or marketing
• Knowledge of marketing and business concepts preferred
• Knowledge of banking principles preferred

BUSINESS & CUSTOMER RELATIONS ASSOCIATE COMPETENCIES

• Communication - excellent written and verbal communication skills to clearly convey information to diverse audiences
• Detail Oriented - able to complete assigned work thoroughly and accurately
• Interpersonal Skills - can communicate and interact with others in a way that promotes mutual respect and trust
• Problem-Solving - skilled in identifying and resolving complex problems using analytical and critical thinking skills
• Research - able to locate and gather accurate information from various credible sources
• Teamwork - proven ability to work collaboratively in a team environment to achieve common goals
• Time Management - highly organized and efficient, with a proven ability to manage multiple projects and meet deadlines
• Willingness to Learn - open to new ideas, seeks opportunities to expand knowledge and skills, actively participates in training programs, and seeks feedback to enhance performance
• Technology - skilled in Microsoft Office (Publisher, Power Point, Word, Excel, Outlook), and social media platforms

First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.